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Customer Care Account Services Specialists

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Job Snapshot
Location:
965 Keller Rd.
Altamonte Springs, FL 32714 (map it!Map it! )
Base Pay:
$10.38 - $12.99 /Hour
Other Pay:
$950 - $3000 per month commissions
Employee Type:
Full-Time
Industry:
Telecommunications
Manages Others:
No
Job Type:
Customer Service
Sales
Telecommunications
Experience:
At least 1 year(s)
Travel:
None
Relocation Covered:
No
Post Date:
11/2/2009
Contact Information
Ref ID:
CCASS11.18.09
Description

This is a challenging, high-caliber customer contact position. We are a motivated, quota driven team who proudly provides a quality customer experience. Specialists promote Sprint’s products and services while retaining customer requesting to disconnect their service and handling customer care calls. Following are the minimum requirements for this position:

Requirements
  1. Must be 18 years or older
  2. College Degree preferred, but not required
  3. A minimum of 3-5 years of business-to-business sales & customer service experience
  4. Have prior complex negotiating experience
  5. Strong computer skills using Windows based systems, including databases
  6. Experience toggling between a minimum of 10-20 screens within a variety of applications
  7. Ability to learn technically challenging information quickly
  8. Ability to work a flexible schedule including nights & weekends
  9. Ability to thrive in a quota-driven environment
  10. Background check/drug-screen required
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