Dispatcher

Summary:  Provide administrative support for field service personnel. This position interacts with all levels of personnel internally and externally requiring proficient communication skills, both oral and written.
 
Essential Duties and Responsibilities include the following:
This position is responsible for dispatching appropriate technical personnel for installs and to remedy service problems; receive and give accurate information to field employees; monitor activity of technical field staff through phone and e-mail contact. Ensures that the service delivered is on time, within budget and exceeds customer expectations.

Primary People Contact:
-External Customers
- Interdepartmental Personnel
- Field Service Technicians

-Innovative and effective problem-solver
-Exceptional communication skills, written and verbal, as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
-Ability to handle multiple projects with changing priorities and deadlines
-Operates computer system to retrieve subscriber ber account information, enters service changes into customer's accounts and reschedules service install dates if needed.
-Estimates available time for service calls & installs in company's system based on field personnel availability and various operational conditions.
-Answers customer service phone calls during and after normal business hours.
-Compiles, maintains, and prepares various operational reports, logs and files.
-Punctual, consistent and regular attendance is required
-Ability to work overtime as needed
-Other duties as assigned

Immediate Benefits from Day 1 to include Medical, Dental, Vision,

401K, Life Insurance, Disability!

We also offer Holiday Pay, Vacation Pay

-Must be organized, efficient and detail-oriented
-Able to handle a hectic, fast pace, multi-task work environment, while maintaining a professional attitude.
-Innovative and effective problem-solver
-Exceptional communication skills, written and verbal, as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
-Ability to handle multiple projects with changing priorities and deadlines
-Experience with computerized office systems and software (i.e., Microsoft Office Suite, Microsoft Outlook)
-College degree preferred