Technical Support Advisor

Description

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Technical Support Advisor

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About Us

JSI Telecom is one of North America's largest developers of court-ordered or lawfully authorized electronic communications intercept solutions. In business since 1979, JSI is a strong, stable company with a wealth of experience and knowledge our customers depend on.

Summary of Technical Support Advisor

JSI Telecom Inc., located in Sterling, Virginia, is looking for a Technical Support Advisor.

This Technical Support Advisor will provide timely and high quality responses to Customer questions on VB UCM™, including troubleshooting problems over the phone, through modem access, or by onsite visits to the Customer's site. In addition, this person will identify recurrent problems and help users resolve them, create service notes, training and application notes, as required. The successful applicant will also perform major software upgrades to Customer systems, via remote connection or in the field. This Technical Advisor is expected to provide support during 24/5 shift work and "on call" VB UCM™Technical Support, including designated weekends and holidays.

Requirements

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Technical Support Advisor

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Requirements

• BS in CS or EE; Hardware, Software, or similar technical field
• Military technical training in a maintenance electronics or avionics career field considered a plus
• 2-3 years of experience with Windows networking
• U.S. citizenship is a requirement

• Eligibility for a Top Secret security clearance is mandatory

Required Knowledge

• W2K/W2K3/XP Pro OS and Windows networking
• IP networking
• MS Word, WP
• MS Outlook
• Remote control software/Remote Desktop
• Computer Hardware

Additional Preferred Knowledge

• Customer Call Tracking Applications
• Lotus Notes
• MS SharePoint
• VMWare
• Basic Router configuration
• VPN clients
• Firewalls
• SAN
• RAID

Required Skills

• Ability to work in a team environment
• Exemplary customer orientation
• Strong analytical skills
• Ability to prioritize as well as manage multiple tasks
• Ability to complete tasks unsupervised
• Sound judgment
• Self-motivated
• High self-confidence
• Proficiency in English (fluent Spanish as a second language strongly preferred)

Benefits

JSI offers a competitive market salary, as well as

 

• Paid overtime
• Lucrative bonus plan
• Excellent benefits package including medical & dental
• Our management team encourages a healthy work/life balance and a casual work environment

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JSI Telecom Inc. is an Equal Opportunity Employer

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                             Only those applicants selected for follow-up will be contacted.