Start New Search >>

Tech Support Reps (Several open positions!)

Connextions, Inc

Apply Now >>

Save it

| Email It

| Print it |

Report It

Job Snapshot

Location:

4601 Corporate Drive
Suite 115
Concord, NC 28027 ( map it!

Map it! )

Base Pay:

$10.00 - $11.00 /Hour

Other Pay:

Benefits after 90days!

Employee Type:

Full-Time

Industry:

Telecommunications
Computer Hardware
Computer Software

Manages Others:

Job Type:

Information Technology
Customer Service
Telecommunications

Education:

High School

Experience:

At least 1 year(s)

Travel:

None

Relocation Covered:

Post Date:

10/28/2009

Contact Information

Contact:

Makeba Daniels

Fax:

704.785.8074 instantly fax your resume >>

Description

Walk-in's accepted November 2-6 (M-F), 2009 8am - 1pm EVERYDAY!!!

Connextions, a leader in contact center, fulfillment and IT solutions for fortune 500 clients, is seeking professional, dedicated and enthusiastic contact center agents. If you’re interested in joining a growing company with limitless career opportunities and a culture based on integrity, innovation and excellence, your search is over. Join us as we re-define customer service The Connextions way!

Job Overview:

• Provide customer service and technical support for a leading provider of broadband telephone services

Duties:

• Respond to inbound customer calls and emails that are technically related (compatibility, installation, usage, firmware upgrades, and trouble shooting complications.

• Accurately document client calls and research technical issues using FAQ’s and web, and work through client issues

• Achieve and maintain to performance standard. Including but not limited to; average handle times, call quality, customer satisfaction

• Promotes company products by using advisory skills and up-selling additional products and services to meet customer’s needs

• Identify the degree of customer’s technical knowledge and adjust problem solving communications accordingly

• Deliver quality technical resolutions in a timely manner by interpreting customer problems, researching available resources, and applying solutions in accordance with established guidelines and procedures

Requirements

Requirements: (Operating Hours are 8am to 12am Monday through Frirday)

• Prefer 1 year of technical support / help desk experience with ability to effectively troubleshoot problems

• Excellent verbal/written communication skills, troubleshooting, reporting and logical thinking skills

• Prefers Small Office / Home office (SOHO) Configurations, TCP/IP, DNS, Firewalls

• Prefers experience with Hardware familiarity and trouble shooting, routers, switches, hubs. Also, Cable/DSL modems. PBX

Click Here to Find Salary Information for this Job >>

Apply Now >>

Save it

| Email It

| Print it |

Report It

CareerBuilder.com AdviceFor your privacy and protection, when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn More >>

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.