Senior Field Service Engineer

• Communications is seeking a talented individual to install and configure complex IVR and database environments.

• Hands-on support of a complex networked telecommunications environment, problem determination, and troubleshooting.

• Secondary duties include, but are not limited to, customer interface and product development support.

• Communicate customer feedback to marketing and sales for future product improvement and applications.

• Provide 1^st tier support for customer issues.

• Works under general supervision.

• 24 X 7 pager coverage is required. 

• Some travel required.

• Must be a flexible team member who can adjust easily to changing priorities and demands.

Skills:

• Experience with Directory Assistance and Voice Technology products.

• XML and Java experience.

• Sound knowledge of networking, VXML applications, and Telco switch applications.

• Knowledge of Linux, UNIX, and Windows Server 2003 operating systems.

• WAN and LAN experience.

• Experience in telecomm protocols (such as SIP, SS7, ISDN PRI/BRI, Analog).

• Working knowledge of RDBMS and SQL.

• Web server knowledge, Microsoft IIS, and Apache Tomcat preferred.

• Hardware support acumen, IBM preferred.

• Responsive to customer support issues and ability to maintain a full service relationship      

• BS Computer Engineering, BS Computer Science, or BS Telecommunications Engineering.

• 5+ years of telecommunications experience in a customer-interactive technical position.

• 5+ years internet/telecommunications system development/support experience.

• Help Desk / Call Management experience is very desirable.

• Outstanding interpersonal skills.

• Demonstrated ability to adapt to complex environments and changes in technology.

   Please send resumes to Lisa Semler at [Click Here to Email Your Resumé]