Inbound Technical Customer Support

Essential Functions:

• Responsible for all customer inquiries and questions
• Provide excellent customer service at all times
• Problem solve to help customers resolve technical issues on first call
• Enters data from customers into various software programs
• Appropriately communicate with upset customers to resolve their inquiries
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Participates in additional training courses when needed
• Performs other related duties and assignments as required and as assigned by supervisor or manager

Knowledge, Skills, Abilities Required:

• 1 year Customer service experience required

• 6 months Call Center experience preferred

• Must be 18 years old

• Type 25 wpm

• High School Graduate or GED

• Ability to use desktop computer system and hardware, e.g. mouse, keyboard

• Logical problem solving skills and ability to multi-task

• Proven oral and written communication skills consistent with North American Business standards

• Must have availability to work various shifts influenced by current business needs.

• Ability to use Windows operating systems and navigate between various windows

• Provide a positive, professional, empathetic and customer-focused manner

• Good organization and work prioritization skills