Technical Support Coordinator

Dialogic Communications Corporation (DCC), a PlantCML Company, is the leading provider of emergency notification technology in the public safety sector. The Company’s on-premise and hosted critical communications solutions are used by hundreds of federal, state and local operations everyday, ensuring their readiness for virtually any emergency or routine situation. DCC is continually looking for talented professionals who thrive on challenges in a team environment. We offer our employees a robust portfolio of benefits and we’re market competitive in our wage and salary practices. An Equal Opportunity and Affirmative Action Employer.

• Managing the work flow of a busy department, handling filing, emails, scheduling of meetings and customer appointments.
• Responsible for managing the customer database, maintaining accurate and complete information by interaction with customers and in house personnel.
• Pulling technical reports from hosted systems in preparation for billing.
• Performing administrative duties required to notify customers by email; phone or fax of information regarding their DCC applications.
• Interacting with 3^rd party Vendors as required to provide services to customers.
• Creating and maintaining department documentation in coordination with technical staff.
• Performing other duties as assigned by department manager.
• Following workplace operating and environmental, health, and safety procedures and guidelines.

The ideal candidate will have experience with direct customer contact and expertise in the following areas:

• Must be able to multi task in a fast paced hectic environment. 
• Excellent customer service and administrative skills required.
• Experienced with the MS Office suite of products to include Word, Excel, PowerPoint, MS Project and MS Outlook.
• Previous experience with a Customer Relationship Management package required.
• Knowledge of basic accounting principles a plus.
• Familiarity with web design software a plus.
• Two (2) year degree; or one (1) to three (3) years related experience and/or training; or equivalent education and experience.

• Ability to effectively respond to questions from customers and in house personnel as required.