Job Snapshot
Location:
Baltimore, MD 21230
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Base Pay:
$10.00 - $12.00 /Hour
Other Pay:
PLUS monthly bonuses!
Industry:
Other Great Industries
Employment - Recruiting - Staffing
Job Type:
Customer Service
Other
Government
Experience:
At least 2 year(s)
Contact Information
Contact:
Meghan Fenningham
Description
This position is collecting for the government: Experience in collections within a government agency is preferred
- Communicate with debtors by telephone and written correspondence to attempt to bring resolution to unpaid accounts
- Excellent Customer Service skills required
- Provide thorough, efficient, and accurate account updates on computer files for each call made
- Demonstrate effective skiptracing techniques by locating debtor home phone number, address, and/or place of employment and process accounts for legal action
- Counsel delinquent account debtors to assist in finding funds to meet debt obligations
- Provide feedback to management concerning possible problems or areas of improvement
- Make recommendations to implement improved processes
- Perform other duties as assigned by management
- Must be able to make at least 150 calls a day
This position will be responsible for negotiating payment arrangements with debtors on third party accounts, meeting monthly goals, and demonstrating strong communication skills, principally by phone. Collectors must be incentive-driven, outgoing, and reliable, have the ability to make good judgment decisions, and must enjoy working in a high-volume call center\
Requirements
- High School Diploma or General Education Degree (GED) certificate
- Previous collections experience preferred
- Knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines preferred
- Basic computer skills
- Excellent interpersonal, written and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule
- Ability to work (3) days, 8-5, and (2) evenings, 12-9, Monday through Friday, and a minimum of (2) Saturdays per month, 8-12.
- 18 years of age or older
- All qualified applicants must successfully pass a background check
- Call Center/Office environment.
- Ability to lift and/or move 20 pounds.