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Financial Services Customer Service Representative

Financial Services

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Job Snapshot

Location:

Helena, MT 59601 ( map it!

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Base Pay:

$9.75 - $10.00 /Hour

Other Pay:

Overtime Available

Employee Type:

Full-Time

Industry:

Retail
Accounting - Finance
Credit - Loan - Collections

Manages Others:

Job Type:

Accounting
Finance
Retail

Education:

High School

Experience:

At least 2 year(s)

Travel:

Negligible

Post Date:

11/2/2009

Description JOB OBJECTIVE Assist in the operation of a profitable loan center ensuring compliance with all state laws. Provide positive and efficient customer service to all clients. Accomplish these in a way that is consistent with our mission statement.

ESSENTIAL JOB FUNCTIONS:

Ensure store loan operations comply with all applicable state laws, company policies, standards, and procedures.
Assist in growing outstanding loan balance by delivering superior customer service
Review, analyze and verify loan applications.
Assist Manager to ensure client collections are performed in a timely manner; maintain company standard charge off rate at month’s end.
Assist Manager to ensure store delinquency at company standard or better at Saturday close.
Ensure all deposits, paperwork and reports are completed accurately and in a timely manner.
Maintain cash levels sufficient for projected business.
Work as a cooperative member of the entire store team; working with RTO and CAE team members towards the financial success of the company
Perform Marketing & Promotional activities as directed to grow loan portfolio and overall business.
Compliance- Ensure that all Federal, State & local compliance standards are met and filed properly for review.
Protect company assets by following prescribed safety, reporting and compliance procedures
Provide operational support to the Loan Manager and any other duties as assigned, including but not limited to check cashing, wire transfers and debit card transactions.

Requirements JOB REQUIREMENTS:

Related cash handling or cash management experience.
Minimum High School graduate, two years of college level courses with emphasis in business, clerical, bookkeeping or accounting preferred
Exceptional communication and customer service skills.
Excellent organizational and time management skills, ability to multi task.
Excellent math skills.
Computer literacy/proficiency in a windows operating system and a word processing program.

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