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Guest Service Agent

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Job Snapshot
Location:
Troy, MI (map it!Map it! )
Employee Type:
Full-Time/Part-Time
Industry:
Hospitality
Hotel - Resort
Travel
Manages Others:
No
Job Type:
Admin - Clerical
Customer Service
Hospitality - Hotel
Education:
High School
Experience:
Not Specified
Post Date:
11/5/2009
Contact Information
Contact:
General Manager
Ref ID:
Troy, MI
Description Assists our guests efficiently, courteously and professionally in all Front Desk related functions. Performs to maintain a high standard of service and hospitality at all times.

  • Provides courteous guest service
  • Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels
  • Maintains order and cleanliness at the front desk.
  • Handles guest accounts
  • Assists guests on arrival and departure
  • Operates the telephone console
  • Processes reservation and cancellation requests


      What you Get!
    • A Team-Oriented Work Atmosphere
    • Excellence in Customer Service & Hospitality
    • A Comprehensive Training & Orientation Program
    • A Competitive Salary
    • Benefits Package which includes:
    • Medical/Life Insurance
    • Dental Insurance
    • Short-Term Disability
    • 401(k) Savings Plan
    • Profit Sharing
    • Paid Vacation, Personal Days and Holidays
    • Discounts at all Hotels

      To apply online please click on the "Hourly Positions" and use the zip code of the hotel you are applying for. You can also apply in person at a Drury Hotel near you!
      • Requirements Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
      Experience in working with the public in a service industry is preferred, or related activities.
      Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds on occasion.
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