General Manager

Potbelly Sandwich Works is looking for a General Manager to run its busy University of Illinois location!  You will be responsible for achieving results in these four areas. 

       People

§  Select and hire great employees who represent Potbelly Values.

§  Train and develop all employees to the next level.

§  Assess staff abilities.  Create and implement effective development plans.

§  Create and enforce a plan to reduce turnover.

§  Delegate tasks to team and provide follow-up.  Hold team accountable.

§  Build relationships among team members. Provide effective and open communication on goals during team meetings.  Recognize positive contributions.

§  Provide timely and thorough performance appraisals based on defined goals and objectives for the store.

§  Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.

§  Administer all in-store employee benefits and payroll procedures.

Customers

§  Make customers really happy.

§  Effectively handle customer complaints/issues.

§  Measure customer satisfaction and execute plan to improve both satisfaction and loyalty.

§  Maintain a clean and inviting store.  Ensure cleanliness, maintenance and security standards are met.

§  Ensure product quality, safety and sanitation standards are met.

§  Provide fast, friendly and accurate service.

§  Continuously improve Mystery Shopper scores.

        Sales

§  Increase comp sales and deliver budgeted sales each period.

§  Create marketing plan.  Utilize Zone Marketing Manager and lead local store marketing to increase sales. GM ideally lives in the neighborhood and is involved in the community, the school and local business, social and not-for-profit activities.

§  Create store plan to continuously improve the business.

        Profits

§  Control cost of goods, variances and inventories within the store.

§  Staff and schedule appropriately to control labor costs.

§  Ensure proper cash handling and deposit procedures are followed.

§  Ensure appropriate inventory and ordering systems are in place.

§  Must have financial literacy; Ability to understand and learn from financial reports. 

§  Ability to increase flow-through.

Experience, Behaviors and Education

§  Must lead and behave according to Potbelly Values.

§  Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility.  Experience in the Restaurant Industry, preferred.

§  High School degree; Bachelor’s degree, preferred.

§  Strong business acumen.  Ability to see “Big Picture."

§  Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant.

§  Must spend 80-90% of time on the store floor in the Front of the House.

§  Must have financial literacy.  Ability to understand financial reports.

§  Exceptional customer service skills.

§  Strong time-management skills. Ability to multi-task, to prioritize and to organize. 

§  Strong interpersonal skills. Ability to select, develop, inspire and manage strong teams.

§  Strong communication skills, both written and verbal.

§  Ability to delegate, follow-up and hold team accountable.

§  Ability to create and execute effective plans to build the business.

§  Must have the ability to set budgets and maintain food and beverage costs.

§  Ability to follow expectations and guidelines set by Potbelly.

§  Microsoft Office skills