Billing Specialist

HUGHES TELEMATICS, INC.

Information is the fuel that drives our business. When plentiful, information enables sound business decisions. When well-analyzed, it has the power to effect change. When shared with others, it sparks improvement. At HUGHES Telematics, we are pioneering patented technologies and innovative services designed to harness the power of the vehicle information network – real-time, anytime. From reducing the cost of vehicle manufacturing, service and ownership to supercharging fleet productivity, safety and convenience, we are setting new standards in the vehicle telematics industry. What could be achieved with the right information? Imagine the possibilities. We have.

About Us

We are delivering the next generation of vehicle information-based technologies and services - today. Our patented systems allow complete connectivity to any make or model vehicle, but that is just the beginning. What really differentiates us from other companies is our broad portfolio of services. Each designed to significantly improve vehicle and customer relationship management potential while greatly reducing costs. Whether in the business of automotive manufacturing, dealer operations, fleet management or affiliated services such as insurance or car rental, we can help map out the fastest road to greater efficiency and revenue. We will also demonstrate solutions never thought practical.

Billing Specialist

Position Summary Description:

The Billing Specialist shall support the end to end process of billing, from invoice creation, adjustments as required and eventual processing of payment.  This is a high-volume transaction environment with credit cards being a primary method of payment.  This position will also support customer inquiries related to any facet of Billing.

Key Areas of Responsibilities

• Assist Customer Service with customer questions and billing issues
• Research billing inquires and conclusions using Oracle software 
• Process customer credits and refunds and communicate with customer support personnel
• Process daily incoming customer payments and bank deposits
• Review billing inquires resolved by support for adherence to procedure and documentation 
• Must be willing to pick up additional projects and administrative tasks as needed

Basic Qualifications

• Well organized and detail-oriented with excellent analytical and communication skills
• Analytical self starter with credit card and/or reconciliations experience in a fast-paced call center, customer service, and/or financial services environment

·Strong flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.

·  Work independently in a structured environment with minimal supervision.

· Ability to analyze and assess needs of clients.

Preferred Qualifications:

• Prior accounting, revenue, billing or customer support experience
• Prior experience in a high volume credit card payment environment

· Comfort with technology and competency in MS Excel, Siebel and Portal  environments

· Proven relationship, negotiation and problem-solving skills with internal and external clients and with team members.

· Experience in identifying gaps and generating process improvement ideas.

Education

• Associate Degree or commensurate experience

Physical Requirements  

While performing the essential functions of this job, the employee is frequently required to sit; hear or talk: use close vision; use hands to grasp, handle or feel objects; and type and manipulate controls.  Employee is occasionally required to use distance vision, stand, kneel or crouch and lift up to 10 lbs.

Hughes Telematics, Inc. is an Affirmative Action, Equal Opportunity Employer, M/F/D/V

You may apply for this position by visiting the career section of our website at: www.hughestelematics.com or

Using the following URL: http://tbe.taleo.net/NA8/ats/careers/requisition.jsp?org=HUGHES&cws=1&rid=240