Bi-lingual Spanish Phlebotomist

Job Summary

Conduct health history interviews, determine donor eligibility, and provide donor care

during the collection of safe blood units. Demonstrate excellence in customer service

and public relations to promote a positive, professional image of the American Red

Cross Biomedical Services. Work independently with attention to detail and maintain

full knowledge of all aspects of the daily collection operation.

Major Responsibilities:

Comply with all CFR, Blood Services Directives, RSP, Blood Services Letters, Local

Operating Procedures and Exposure Control Plan policies and procedures as well as all

Red Cross philosophies, structures, policies and procedures.

Under supervision, perform all phases of blood collection (may include allogeneic,

directed, plasma, pheresis, apheresis, stem cell, autologous) and donor care according

to BSDs, ARCBS directives, the Code of Federal Regulations and local policies and

procedures to ensure safe product and optimum donor experience.

Assemble and maintain supplies and equipment to ensure a state of readiness.

Function as a member of a team to ensure smooth and efficient collection process.

Maintain positive public relations at all times to promote a professional image of the

ARCBS.

Operate ARC vehicles in accordance with regulations.

Complete extensive standardized training and demonstrate competency to perform

each job function and commit to perform only those tasks for which documented training

has been completed. Provide instruction/training as requested following designation of

Preceptor/ Instructor status. Assist with competency assessments as requested.

Perform other related duties as necessary.

Scope:

Balance production, customer service and compliance on a day-to-day basis to ensure

integrity of the product and optimum donor experience. As integral link between donors

and ARCBS, portray a commitment to customer service by conveying and

demonstrating a consistent style of professionalism.

Solve problems to address deviation and service improvement opportunities

Prefer bi-lingual Spanish

Qualifications for Collections Specialist I

RN/LPN or equivalent experience is required, with current state licensure as required.

Documented satisfactory experience as a Collections Technician II is required.

Customer service experience, effective verbal communication and public relations skills

are preferred. A current valid driver's license and good driving record is required.

Qualifications for Collections Technician II:

High school diploma or equivalent required. Medical assistant or phlebotomy training,

documented satisfactory performance as Collections Technician I, or the equivalent

experience is required. Customer service experience, effective verbal communication,

and public relations skills are preferred. A current valid driver's license and good driving

record is required.

To apply - please fax resume to 501.614.4470 or email resume to [Click Here to Email Your Resumé]