@Home Human Resources Coordinator

Careers are just more fun here!!

We are looking for candidates who have a true heart for customer service!
It's not WHAT we do that makes StarTek different; but rather, HOW we do it. We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We foster a culture of "recognizing possibilities". In our talent search this means we take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company. When you come on board, we then provide you with a full employee development program to include ongoing paid training, coaching, mentoring, and leadership experiences to help you reach your StarTek possibility with ease.

Why all the talk about StarTek?
Because more and more of the world's largest and best known companies are asking us to help them provide world class customer care services. StarTek's state-of-the-art inbound customer call centers and expert staff bring communications and professionalism to a whole new level.

Need Proof?
Just look to such prestigious business publications as Forbes, fortune Magazine, and Business Week. They've all recognized the way we care for our customers and employees and rank us as one of the fastest growing business process management companies in the world. Yes the world!

If you are looking to get on board with a company that's really going places, truly values employees, and helps people in the process, StarTek is what you've been looking for.

Human Resources Coordinator

Position Overview:

The @Home HR Coordinator will support the HR Manager in providing HR Services to remotely based employees in StarTek’s @Home division. This position needs to be based out of the Denver office for administrative reasons, but flexibility exists for this employee to work from home as well. Position will primarily work Monday through Friday 8am to 5pm but requires flexibility to work late or occasionally on the weekends from home.

Level – Entry
Applies basic skills and may develop advanced skills using tools and equipment appropriate for the position or specialization.

Essential Duties & Frequency Performed

·         Acts as the "face of HR" maintaining a red carpet and open door experience for all employees.

·         Ensure receipt of I9 Documentation on New Hires prior to class start.

·         Works closely with Recruiting, IT, RP and Training to ensure all preparations are in order prior to a new hire start class.

·         Helps generate Welcome email to new hires

·         Enter New Hires into Employee Track program.(Lawson)

·         Report new hire EEIDs back to team

·         Run pending 90 day report

·         Cross reference pending 90 day with Telephone Purchase

·         Generate Pending 90 day "Telephone Reimbursement Email"

·         Generate Pending 90 day "Benefit" email

·         Update Lawson based on UCL's received             

·         Audits Lawson against eWFM records

·         Communicate with Payroll regarding final paychecks needing to be issued

·         Assist with processing and approving Leaves of Absence and FMLA

·         Sends separating employees an exit letter and padded envelope (addressed to IT in Cornwall. ONT)for return of RSA Key.

·         Work closely with supervisors at pay period closing to assist with audit and check process

·         Prepares OSHA 300 Log

·         E Filing: Pulls personnel file data out of Sonic and creates Individual Personnel and Confidential files electronically on server as established

·         Audits all I9 documents against active employees

·         Audits all personnel folders against checklist

·         Assists with Open Enrollment for Benefits

·         Assists with Corporate Initiatives (i.e. Community Matters)

·         Enters purchase requisitions into Lawson

·         Attends meetings as scheduled

·         Stays on top of all Email correspondence

·         Run Birthday and anniversary reports and assist with recognition

·         May assist with Recruiting tasks as needed         

·         Other duties as assigned.

Knowledge
Basic understanding of telecommunications products and services

Skills & Abilities

·         Fluent in verbal and written English. Fluent in other languages if required by position.

·         Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping.

·         Knowledge of modern business communication, including style and format of letters, memoranda, minutes and reports.

·         Ability to interact positively, courteously and professionally with customers, employees and clients.

·         Ability to follow defined procedures and deal with different and specialized situations.

·         Ability to follow and carry out instructions in a step by step manner.

·         Ability to read and interpret operating and maintenance instructions manuals.

·         Ability to adapt to changing priorities and meet deadlines.

·         If assigned/hired to a bilingual account, verbal and written fluency in the second language is required.

Computer
MS Office Suite (Outlook, Word and Excel)

Computer Proficiency
Basic working knowledge.

Travel Requirements
No travel required.

Reports to
HR Manager

We appreciate all applicants however only qualified candidates will be contacted for an interview.

Education
HS Diploma or GED and minimum 1 year Administrative experience. Excellent clerical skills including data entry, knowledge of MS Office Programs. HR Experience is preferred but not required.

Job Experience
One year customer service experience is preferred.