Night Auditor

LQ Management LLC is one of the largest operators of limited-service hotels in the United States, with over 65,000 rooms. Based in Dallas, Texas with 9,000 employees nationwide, La Quinta operates and provides franchise services to more than 620 hotels in 45 states and Canada under La Quinta Inns and La Quinta Inns & Suites brands.

Enjoy consistently clean and comfortable guest rooms and suites with many of the frills you would expect at higher priced hotels, such as free breakfast and refreshing swimming pools, all at some of the most affordable and competitive rates anywhere. And because we value your input and want to keep you coming back, we continually upgrade and refurbish our properties with modern amenities and useful services that you request.

At every La Quinta hotel, you'll find a dedicated staff and comfortable, affordable lodging perfect for business or leisure travel.

• Process guest registrations, including the computation and collection of payment.
• Complete and verify all audit paperwork and shift reports.
• Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
• Perform nightly balancing of LodgeNet and long distance telephone services to ensure proper posting to property management system; perform nightly backup of server.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to General Manager and other desk staff.
• Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
• Send and receive telephone calls and facsimiles; sort incoming mail and messages.
• Respond to guest needs, special requests, and complaints as needed.
• Process guest invocations of 100% satisfaction guarantee.
• Smile, acknowledge, and greet guests at front desk and other public areas
• Be available to work a flexible schedule.
• Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations.
• Report and store lost-and-found items in accordance with hotel procedures.

• High school diploma or equivalent
• Previous experience in the service industry is preferred but not required.
• Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Must have sound judgment and discretional skills and be able to work with little or no supervision.
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
• Must be able to work with sensitive and confidential material.
• Must be able to obtain valid, current, and non-probationary driver’s license if required to operate hotel shuttle/van.