Director of Nursing / DON / Registered Nurse

Description

DIRECTOR OF NURSING / DON

 

SUMMARY
Responsible for managing all staffing processes, including staff recruitment and management, client scheduling and service, issue resolution, timesheet tracking, payroll and billing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Management of hiring process, including:
  
  • Maintaining resume binder for all position types (i.e. nurses, Pharmacy technicians, medical billers, etc.) in order to ensure continuous source of contacts as new clients are added (will eventually include scanning into an on-line database)
  • Gathering required background information and paperwork (i.e. I-9's, tax documents, references, background checks, etc) and scanning of documents into employee records
  • Scheduling initial interviews and completing related paperwork (i.e. interview summary)
  • Coordinating review by Nurse Manager for viable candidates within tight time-frames (Nurse Manager must asses nurses before placement)
  • Monitoring customer compliance process to ensure any new employees placed at a customer are 100% compliant within 2 days of placement (especially background checks)
  • Continual monitoring of applicant status (i.e. active, pending, inactive, etc.)
• Managing ongoing client staffing process, including:
  
  • Scheduling staff for both new and existing client engagements
  • Managing staff absences to ensure that all engagements are staffed as required
  • Weekly timesheet review and billing
  • Weekly payroll processing
• Maintenance of existing employee database, including:
  
  • Maintaining licensing database to ensure that all active employee certifications are in compliance with state and federal requirements
  • Gathering feedback on employee performance and customer satisfaction
  • Completing employee performance reviews at regular intervals
• Answering office phones, including "on-call" phone after normal business hours

SUPERVISORY RESPONSIBILITIES
Supervision of field staff performance of medical-related skills.

Requirements

DIRECTOR OF NURSING / DON

 

 

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Current licensure in the state
• BA preferred, significant (2+years) experience in similar position an acceptable alternative
• Superior customer service orientation
• Must be comfortable handling complex scheduling demands and managing multiple contractors

COMMUNICATION SKILLS
Ability to write routine reports and required correspondence as required by BrightStar. Ability to respond professionally on behalf of BrightStar. Must be able to appropriately respond to and maintain confidential information at all times.

BEHAVIORS
Requires the ability to prioritize and complete work on time, be detail-oriented, exhibit a service orientation to both staff and clients and be a professional team player with a positive attitude. Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Must possess the ability to handle confidential information and act as the BrightStar spokesperson. Must also possess the ability to respond appropriately in an objective manner in all situations. Excellent listening skills are essential. Requires outstanding organizational skills, problem solving skills, thoroughness, adaptability to shifting priorities and multi-tasking. Requires exceptional interpersonal skills and exhibit a service orientation towards others. Must have the ability to demonstrate solid judgment and discretion. Must also demonstrate a sense of understanding and urgency for priorities. Will require the ability to appropriately troubleshoot and escalate where necessary, problems/issues to the appropriate individual.

TECHNICAL SKILLS
Requires familiarity with standard concepts, practices, and procedures within a particular field.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to travel on a daily basis through the entire service area if needed, to set-up new private duty cases, review performance of medical personnel in a private home setting and meet with corporate clients as necessary. Keep in touch with referral sources and new clients
• Work is normally performed in a typical interior/office/home environment
• Moderate physical activity, occasional lifting up to 25lbs, standing or walking for more than 4 hours per day
• Home environment involves possible exposure to potentially dangerous materials and situations that require following safety precautions and may include use of protective equipment.

Disclaimer: This job profile identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned.