Nurse / RN Call Center Director

Yoh Health Care has a direct hire opening for a Nurse / RN Call Center Director to join our customer in Salem, NH.

Job Duties:

• Oversee team member and be a resource to them on a clinical level and policy level
• Responsible for implementing company goals and department objectives & expectations.
• Researches and resolves customer service issues regarding specific cases and/or policies. Communicates problems and resolution to management, other departments, and callers.
• Interview, hire, train, and develop assigned employees, and evaluate team member’s performance including providing feedback.
• Develop and implement the clinical and operational policies and procedures. Review and update periodically.
• Promotes a positive and cooperative working relationship among team members, other team leaders, management, and other departments.
• Identify potential risk management issues with timely follow-up.
• Fiscal responsibility/accountability as outlined in the budgetary process providing updates through reports
• Prepares, analyzes, and submits administrative reports.
• Able to function in Nurse Counselor role, and any other capacity as needed during period of extreme staffing shortage.
• Able to manage multiple priorities.
• Key contact for clients during implementation and upon completion of implementation.
• Travel is occasionally required to meet client needs, support sales intiatives and other promotional activities.
• Must have 24 hour on-call availability.
• Participate in RFP process.

• RN licensure in state of NH.
• Nursing degree or diploma with 10 or more years of experience or MS/MSN with 5 years of experience.
• Clinical experience involving substantial public contact and previous triage and education role.
• Management/Supervisory experience.
• Experience with quality management/risk management programs at the management level.
• Certification in nursing specialty highly desired, especially Telephone Triage 

Discover all that's possible with Yoh Health Care. Apply now.