Bilingual Helpdesk/French or Spanish

Description Pomeroy (NASDAQ: PMRY)provides companies with IT solutions ranging from application development to storage strategies to desktop management. Today, we employ over 2,500 people, have 26 locations. We offer our customers complete solutions that reduce their overall IT costs - thereby allowing them to re-invest in their core businesses. By combining the right people, strategy and technologies, Pomeroy is able to provide customers with increased efficiencies, decreased costs, and the ability to maximize their existing IT investments.

Requirements Position Description TITLE: Helpdesk Level I Analyst GENERAL FUNCTION: Position involves Level 1 Call Center Support of all desktop hardware, software and telecommunications equipment for Pomeroy customers. ESSENTIAL DUTIES & RESPONSIBILITIES: I. Answer incoming customer inquiries via telephone, email and/or web concerning network password, telephony, voice mail, printing and computer related issues. Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues. II. Interface extensively with end users, peers, computer technicians and other Information Technology personnel for the resolution or escalation of desktop related problems. III. Assist with all aspects of technical support, including on-site visits as needed. IV. Play an occasional contributing role on projects of low to moderate degrees of complexity. V. Maintain accurate records and calls logs for management reporting. VI. As needed, instruct end users in the appropriate use of equipment, software, and/or reference materials. VII. Assume additional responsibilities as assigned. SUPERVISORY RESPONSIBILITIES: none MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 1. 2-year Associate Degree (field related) or equivalent experience required. 2. Requires a minimum of 1 year corporate level helpdesk experience. 3. Requires a comprehensive knowledge of computer hardware/ software concepts. 4. Exceptional verbal and written communication skills 5. Ability to multi-task and be flexible with assigned work schedule 6. Ability to work in a team environment, presenting a professional image and commanding the respect of staff and peers. 7. Requires strong initiative, detail orientation, ability to interpret problems and decisive decision-making skills. WORKING CONDITIONS: 1. Normal office environment with little exposure to dust, noise, temperature, and the like. 2. Occasional exposure to dust in a non-office setting where lifting/carrying 1-50 lbs., kneeling and stooping may be required. 3. Extended viewing of CRT screen 4. Position requires the ability to work various hours Monday through Sunday.