Director of Practice Operations

The Director of Operations reports to the Board of Directors and is responsible for the organization’s consistent achievement of its financial objectives, overall effectiveness of its operations and strategic planning.  Responsible for the job functions of all areas of the practice. Ensures that the practice grows and prospers. Directs, supervises and coordinates staff and activities for clinical sites as assigned.

DIRECTLY RESPONSIBLE FOR:

• Practice Site Business Operations & Financials and Strategic Planning
• Practice Site Clinical Operations
• Facility Management and Purchasing
• Patient Satisfaction Measurement
• OSHA Compliance
• CLIA Compliance

PRINCIPLE DUTIES and RESPONSIBILITIES:

Finance and Strategic Planning

• Assists in development of long-range plans and organizational policies and procedures.
• Perform and implement strategic and business planning as well as maintaining banking relationships.
• Assists in the preparation of departmental and practice site budgets and allocation of funds. Provides monthly and annual data interpretation.
• Oversees finances, budget, billing, fee schedule and contracts.
• Provides and interprets data for financial and statistical analysis.

• Works with Board in the development of new practices or intiatives.
• Works with Board on consulting projects related to practice management, as requested.

• Attends Board meetings and participates in committees as requested.

Operations

• Provides leadership for the operations of the practice in conjunction with the board of Directors
• Provides leadership to Managers. Coordinates with Managers the work activities and schedules for all assigned departments and practice sites
• Analyzes and recommends changes in organizational systems, policies and procedures and ensures their implementation in a consistent and timely manner.
• Recruits, hires and supervises assigned personnel in conjunction with physicians and managers.

• Evaluates performance and recommends merit increases promotions and disciplinary actions for assigned personnel. Assures that appropriate performance evaluations are completed in a timely fashion by the manger or office coordinator of each department or site.
• Monitors appointment, patient flow, medical record, medical transcription system and staff of assigned practice sites
• Assures coordination of charge entry, receipt entry, managed care referrals, and other billing and insurance functions with Director of Billing.
• Supervises fees, credit and collection procedures in conjunction with Director of Billing.
• Oversees the proper maintenance of clinic sites and equipment providing recommendations for maintenance over time.  Assists in the recommendation and procurement of capital equipment as required and requested by staff and physicians.
• Encourages delivery of excellent customer service. In charge of customer satisfaction program and staff training.
• Manages and oversees the patient satisfaction survey process and assures the highest level of accuracy and response possible.  Communicates the results of the survey to physicians and employees.
• Coordinate the marketing plan and community relations.
• Assures compliance with purchasing contracts in addition to reviewing and approving all invoices and statements for departmental and practice sites as outlined in the invoice approval grid.
• Ensures that office space, supplies, and staff assistance are provided and maintained appropriately to meet the needs of the medical staff and patients at assigned sites.
• Resolves work problems to ensure quality patient service for all assigned practice sites.
• Works with Manager to ensure practice site operations and relations are effective.
• Develops a system and necessary staff or services to provide front office staffing during times of illness, vacations or other shortages for any site requesting such assistance.
• Participates in professional development activities to keep current with health care trends and practices.
• Ensures compliance with all regulatory agencies governing health care delivery and the properties.  Initiates appropriate changes in all assigned practice sites.
• Maintains strictest confidentiality
• Performs related work as required.

• Skill in gathering, analyzing and evaluating data in order to provide input to decisions, problem solve difficulties and anticipate need for change.
• Ability to exercise initiative, solve problems, make decisions and recommend creative solutions.
• Ability to establish priorities and coordinate the work activities of a variety of individuals at a multitude of locations.
• Ability to communicate effectively with physicians, patients, and employees.
• Word processing skill sufficient to complete own correspondence, reports and presentation materials.
• Spreadsheet skills sufficient to modify and develop various periodic reports, utilizing Excel.
• Ability to work well under pressure including tight deadlines and multi-task prioritization.
• Ability to maintain complete confidentiality of all work assignments and information gained in the course of employment.
• Ability to work independently with limited supervision.
• Exceptional tact and diplomacy in all levels of communication.
• Knowledge of organizational policies and procedures sufficient to carry out day to day activities.
• Knowledge of fiscal management sufficient to aid in the operation of the practice sites within budgetary constraints and with maximum financial efficiency.
• Human resource management techniques sufficient to provide leadership to a diverse group of employees with sensitivity to legal and practical concerns.
• Knowledge of the practice management computer system and its application sufficient to carry out job responsibilities.

POSITION REQUIREMENTS:

• Masters in business or health related field.
• Ten or more years of management experience in the healthcare field.
• Must have good interpersonal communication skills, which include problem solving,   conflict resolution, and delegation skills.
• Excellent written and verbal communication is required.

PLEASE NOTE:

• This position is located in Downtown Chicago, IL.  Relocation expenses are not being provided.