Student Loan Coordinator

Charter College is looking for a Student Loan Coordinator to join its team at its Pasco, WA campus!

The Student Loan Coordinator is responsible for preventing student loan defaults by providing constant counseling, support and resolution options to student borrowers consistent with federal requirements and the default management procedures.

Duties & Responsibilities

Work collaboratively to ensure optimal default prevention techniques are applied.

Conduct loan exit counseling with any students as needed.

Initiate financial aid, loan literacy and counseling workshops with students to educate them about their responsibilities as a borrower and general money management skills.

Administer follow-up and tracking activities in accordance with the default management procedures.

Maintain timely and accurate reporting of results.  Conduct default prevention activities on a daily basis using various sources.

Actively assist and counsel students to resolve delinquencies and prevent default via deferment or forbearance; including assisting students with relevant paperwork/forms and providing contact information for lenders and servicers.

Update and maintain appropriate records and multiple databases, including keeping current contact information for student at exit and during in-grace period.

Maintain knowledge of constantly changing regulations and procedures; advise colleagues as needed.

Serve as liaison with lenders, servicers, and guarantors to identify and prevent delinquent borrowers from going into default.

Perform other duties as assigned.

Education/Experience:

Required:  Previous default prevention experience and/or Title IV/financial aid experience and/or lender experience.

Preferred:  Bachelor’s degree in a business related field preferred.

Skills/Abilities:

Excellent written and verbal communication skills.

Effective customer service and interpersonal skills. 

Superior organizational and problem resolution skills.

Self starter and ability to effectively prioritize tasks to meet deadlines.  

Basic computer software skills including MS Office and inclusive loan or ERP systems such as SAP, CampusVue, or Horizon Loan Tracker.

Perseverance and determination to achieve the lowest possible default rates.

Effectively listen to customers (e.g. students, staff, management etc.) and respond proactively to their requests.

Student advocate mentality to help meet default prevention goals.

Ability to communicate effectively with borrowers as needed on or off campus in professional manner; assertive or not depending on the situation.

Positive attitude and “sales" ability when discussing resolution options with borrowers.

Integrity without question and ability to follow well structured rules and guidelines.

Special Note: Immediately following the submission of your resume you will receive an e-mail requesting you to take an applicant assessment. This assessment helps us match your talents and attributes to our positions. Keep in mind if you choose to not participate in the assessment you will not be considered for the position.

We are committed to diversity. Charter College is an Equal Opportunity Employer.