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Technical Call Center W/ Telecom Exp

Computer Resource Solutions

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Job Snapshot

Location:

Richardson, TX 75082 ( map it!

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Employee Type:

Contractor

Industry:

Telecommunications
Computer Software

Manages Others:

Job Type:

Customer Service
Telecommunications

Experience:

At least 2 year(s)

Post Date:

11/2/2009

Contact Information

Contact:

Tamina N.

Ref ID:

TN Call Cntr Rich TX 09

Fax:

630-735-4332 instantly fax your resume >>

Description

New and Exciting Technical Call Center W/ Telecom Exp Opportunity available! For immediate consideration, please forward a brief summary of how your experience makes you a great fit for this position, a Word copy of your updated resume and your rate requirement.

I look forward to hearing from you soon!

Description:
This is a 18 month 8 am to 5 pm, Monday thru Friday Contract assignment where you would be responsible for performing a variety of Technical Call Center functions including, but not limited to:

Coordinating off-line activities (i.e. Team meetings, vacation, and time off) in order to minimize service level impacts
3 years of relevant experience in a call center
Familiarity with standard concepts, practices, and procedures within the call center industry
Must have experience with skills based routing, call center technology, reporting and scheduling
Solid understanding of call center workforce management tools and theories
Extensive knowledge of call center, include experience with IEX or similar workforce tools
Excellent analytical, technical skills required to interpret and analyze system data.

Requirements

Skills Required

Call Center
Typing Skills
Excellent Written and Oral Communication
Multi-tasking in different systems
Excellent Customer Service
Microsoft Word and Excel
Understanding Internet Networking
Understanding PC Technology
Microsoft PowerPoint and Access

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