Health Management Implementation Manager

Description
Coram, an Apria Healthcare Company, is a leading provider of specialty infusion and pharmacy distribution services with more than 80 branch locations and over 50 infusion suites throughout the country. Our more than 2,000 employees, including nearly 1,000 infusion nurses and pharmacists, are known in the industry for providing a high level of personalized care to thousands of home and infusion suite IV patients every day.  Please visit our website at www.coramhc.com.
 
We have recently secured several large commercial contracts with many more in the pipeline. This has created a unique opportunity for us to create a state of the art position and program implementation process which will continue to set us apart in the marketplace
 
 
Position Summary:
In the exciting newly created role, the successful candidate will drive therapy implementation with large commercial managed care accounts for maximum patient pull through resulting in a significant impact in clinical outcomes and cost savings.
 
Responsibilties:

 
Achieves EyeOn sales implementation goals assigned to each EyeOn or other therapy management customer on a monthly, quarterly and annual basis.

• Works closely with EyeOn Program Manager and other appropriate internal team members in developing implementation plans and coordinating implementation logistics across cross-functional teams, internally and externally.
• Coordinates/manages implementation plan progress and benchmarks/endpoint goals achievement with both customer and internal teams.
• Meets all reasonable expectations with respect to:
  • Presentation skills
  • Product knowledge
  • Account and territory penetration
  • Competitive knowledge of the market and competition
  • Understanding of managed care and reimbursement methodologies
  • Professional appearance and conduct 
• Assists the EyeOn Program Manager with educating and training branch management and admissions staff involved directly/indirectly in payor therapy management programs regarding the contractual obligations these programs need to meet and maintain, including all of our policy standards and any specific EyeOn or other program requirements above and beyond what is generally required by Coram policy.
• Complies with all company policies with regard to the Coram Compliance Handbook.
• Diligently pursues therapy management implementation goals with present and prospective customers.
• Becomes proficient with project management, spreadsheet and presentation software used by the company.
• Understands and can clearly communicate the company's therapy management program concepts and objectives, the EyeOn triage center (HQ), CoramRx and how they related to one another.
• Assists payors in projecting and understanding potential program outcomes and cost savings, using available resources and data within the company or customer organization.
• Plans and organizes the daily and weekly work schedule to achieve optimum efficiency in undertaking pull-through sales efforts.
• Communicates any customer complaints in accordance with company policy and advises the Director Business Development, VP Managed Markets and or others as appropriate concerning any problem situation beyond the scope of their authority or responsibility.
• Assists management in special assignments such as market tests, surveys, developing budgets and territory breakdowns in assigned areas.
• Completes and submits all required reports in a timely manner.
• Maintains current account files and other records with respect to current and prospective customers in accordance with company instructions and requirements.
• Attends and participates in branch company operation meetings, sales meetings, training programs, conventions, trade shows and other meetings as directed.
• Performs other related duties as directed by supervisor.

Requirements

• Bachelor degree plus a minimum of three years of sales program or project management experience, two years of disease management preferred
• Valid driver license.
• Leadership skills and negotiation skills required. 

PHYSICAL DEMANDS 

• This position requires regular walking and standing, with occasional sitting.
• This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.
• This position requires constant talking and hearing. 

WORK ENVIRONMENT
 

        The employee is exposed to outside weather conditions when traveling.
 
Apria Healthcare (or Coram Healthcare) is an equal opportunity employer.  All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V