Rep, Phlebotomy/CSR Services (Temp to Hire)

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Rep, Phlebotomy/CSR Services I (Temp to Perm)  in Hillsborough, NJ.

BROAD SCOPE AND PURPOSE OF THE POSITION:

This position is responsible for acting as the liaison between the client, the agent, and the field by answering the telephone, researching questions, and providing appropriate answers in a timely manner.  This position is also responsible for conducting blood draws as needed.

ACTIVITIES:

% of

Time                       Principal Functions of the Job

80%

Researches, answers, follows up and tracks client, agent and field questions appropriately and in a timely manner.  This includes, but is not limited to, giving out specimen requirements, requesting additional tests, and providing requested reports.  This also includes conducting blood draws as required, EKG, basic vitals, urine collection for drug screening.

10%

Documents all telephone calls and submits documentation of problem or difficult calls to the Branch Manager.

10%

Coordinates activities between CMC, the agent, and the client.

N/A

Other duties as assigned.

N/A

Responds to the needs and requests of clients and ExamOne management and staff in a professional and expedient manner.

N/A

Observes all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.

KNOWLEDGE AND EXPERIENCE:

Education and/or Experience

High School diploma or equivalent with less than three years paramedical/industry or customer service experience required plus one year phlebotomy experience dealing with all ages.

Minimum Skills Required

Excellent interpersonal and communication skills

Ability to type 40 wpm

Basic computer skills in Microsoft Office with the ability to learn new software packages

Ability to work in a rapidly changing environment

Ability to draw blood

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers' trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: 'Dedicated people improving the health of patients through unsurpassed diagnostic insights.'

Quest Diagnostics is an Equal Opportunity Employer.