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Technical Support Analyst I

Lexis Nexis

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Job Snapshot

Location:

Bozeman, MT 59715 ( map it!

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Employee Type:

Full-Time

Industry:

Printing - Publishing

Manages Others:

Not Specified

Job Type:

Consultant
Information Technology

Experience:

Not Specified

Travel:

Up to 25%

Post Date:

11/4/2009

Contact Information

Ref ID:

CHO000DD

Description Perform high quality and advanced Customer Service and Technical Support to LexisNexis external end users with PC and Internet based applications. Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers. Excellent communication skills needed. Interact with customers via telephone, email, and chat channels using analytical problem-solving skills. Provide technical assistance as well as data and product expertise. Balance numerous priorities and deadlines, while maintaining professionalism.

Requirements Must have at least 1 year of customer service experience, technical working knowledge of computers, analytical problem solving skills, and excellent communication skills. Preferred technical certification and or college certificate. Work both as a team and independently.
LexisNexis is a leading global provider of business information solutions to professionals in a variety of areas, including: legal, corporate, government, law enforcement, tax, accounting, academic, and risk and compliance assessment. LexisNexis helps customers achieve their goals in more than 100 countries, across six continents, with over 18,000 employees. Regardless of your location, you'll work together with your colleagues as one team - a unified network of professionals who share a passion for solving problems, realizing results, and pushing the boundaries of what knowledge can do.

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