Job Snapshot
Location:
Indianapolis, IN 46201
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Industry:
Healthcare - Health Services
Medical Equipment
Manages Others:
Not Specified
Job Type:
Health Care
Customer Service
Admin - Clerical
Experience:
Not Specified
Division:
Praxair Healthcare Services
Contact Information
Description
Scope & Responsibilities:
Under director supervision this position serves as an entry level client care associate in a call center environment. Attend training/Shadow a Client Care Specialist to perform the following responsibilities.
Greeting and assisting customers including but not limited to:
- Taking the initial phone order for Respiratory, Sleep and Enteral products and related equipment and services
- Assisting with equipment exchanges
- Assisting with walk-in customers
- Under supervision from Client Care Specialist will assist with client or customer concerns and help to resolve them coordinating a corrective action plan with supervisor
Order Intake, including but not limited to:
- Completes the order intake
- Provides information on equipment, and services
- Obtains the co-pay either by credit card/debit card/cash
- Obtains the necessary documentation for reimbursement
- Quotes prices
- Verify insurance and eligibility
- Process patient information
- Calls referral source and client back timely when required
Other duties including but not limited to:
- Under supervision from Client Care Specialist, works with client and referral source to meet all their needs as it relates to our core products and services
- Maintain customer, physician, referral master files
- Successful completion of all scheduled New Employee Orientation Programs
- Shadow different roles in Branch for a day: RT, Driver, Sales to understand the home care business
- Supports warehouse-Coordinates new patient delivery schedule with the service area to assure timely delivery and appropriate delivery of equipment
- Will learn the equipment and become knowledgeable of coverage area, and insurance list
Special Physical Requirements
In addition to being able to sit, stand, walk, read, talk, and hear, to perform the essential functions of this job an individual must be able to do the following additional activities. Accommodations will be made if they are reasonable, do not create an undue hardship, and will enable an individual with a disability to safely perform the essential job functions.
Inside Customer Service: Client Care Associates work in an office environment. Noise level is moderate. Must be able to talk and dial a multi-line phone system in a call center environment. Inside Sales sits 75% of the time.
Requirements
Education:
Associates Degree or professional certification required. Bachelor's preferred.
Experience:
No experience required. One year of customer service/call center/relations experience preferred.
Competencies:
- Must be able to read, write, and perform simple mathematic calculations
- Communicate the English language effectively
- Ability to work independently
- Problem solving
- Detailed oriented
- Excellent organizational and time management skills.
- Excellent phone etiquette skills having the ability to overcome obstacles
- Effective communication skill to successfully obtain payment method for co-pay or self pay.
- Must be proficient and possess general office skills such as typing, filing, and faxing