Customer Service Supervisor

Description Job ID: 453

Position Description:
We are currently recruiting for a Customer Service Supervisor for our division. The Customer Service Supervisor will be responsible for the daily functions of the Customer Service Team and to ensure that team goals and targets are met with the primary focus on providing quality customer service. Your primary responsibilities will be to:

Supervise activities of high volume call center.
Be directly responsible for supervision of employees, scheduling, corrective action and other related issues.
Work closely with other division supervisors to ensure customer satisfaction, increased efficiency and business results.
Assist staff with their needs, resolves concerns and difficulties.
Resolve customer service issues that have been escalated from CSR’s.
Lead and motivates team to meet company-wide service goals.
Coach CSR's to provide excellent customer service to all customers.
Work effectively with customers, peers, and management.

Position Requirements:
Proficient in Microsoft Office
High school diploma/GED
1+ years call center or customer service experience

Requirements .