ADM Services Implementation Lead - Healthcare/IT

Description

As the world's largest healthcare services company with more than $100 billion in annual sales, McKesson Corporation (McKesson) is a Fortune 15 Corporation that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare.

McKesson Health Solutions delivers market-leading solutions that drive clinical and business intelligence into every healthcare decision to help payors and providers optimize the quality and cost of care. Our clinical and technology tools and experts help clients validate appropriateness of healthcare services, automate authorizations, manage advanced diagnostics utilization, manage chronic disease, optimize claims payment decisions, and harness the transformative power of analytics. We achieve these results through five major product lines: innovative solutions including auto-authorization tools from Advanced Diagnostics Management; business intelligence solutions from the Care Management software product line; market-leading code audit solutions from the Claims Performance product line; the industry-leading InterQual® criteria for evidence-based clinical decision support; and whole-person Care Management services for chronic disease management and nurse triage.

Current Need

ADM Services Implementation Lead

Position Description

McKesson Health Solutions is seeking a proven Services Implementation Lead to run the Advanced Diagnostic Management (ADM) Services and Implementation team. The Services Implementation Lead will be a key member of the executive team for a new, growing business within McKesson that serves providers, health plans, and labs by delivering a leading edge healthcare content and technology solution. As rapid product adoption continues, the successful Services Implementation Lead will build and direct the team that deploys and manages new customers to facilitate successful large-scale adoption through high customer satisfaction and efficient delivery.

The position requires demonstrated success working directly with customers implementing new SaaS products and achieving high customer satisfaction and efficient delivery of the solution. The ideal candidate has a balance of team building, team work, hands on customer facing skills, and technical acumen. This is an extremely exciting opportunity to play a key role in a highly visible, innovative new business at one of the world¿s premier healthcare services organizations.

Primary Responsibilities:

Build, mentor, and lead the team of individuals who work in ADM Services

Build and guide documentation, processes and tools for services to standardize and improve the efficiency of implementations

Own a set of customer implementations while building the team

Support existing customer implementations as customer issues are reported

Secondary Responsibilities:

Provide feedback to product management

Support pre-sales activities with ADM sales opportunities

Join a dynamic executive team in determining priorities for ADM

Additional Knowledge & Skills

Outstanding interpersonal, oral and written communication, and presentation skills required

Solid understanding of financial planning and budgetary management

Professional services process management, account management, and project management frameworks or approaches

Excellent project and program management skills

Ability to effectively prioritize and execute tasks in a high-pressure environment

Ability to manage both direct and indirect hires in a cross-functional environment

Technical experience with: XML, SQL, TCP/IP, FTP, Web SaaS architecture

Strong skills with Microsoft Office, especially Excel

Technical experience with XSLT, Oracle DB, EDI, HL7, X12 a plus.

Team player who can work intelligently and effectively, and prioritize customer satisfaction.

Desire to work in a fast paced startup environment is a must

Ability to work effectively with a virtual team spread geographically and across departments is required

Minimum Requirements

7+ years of experience directly managing a services or implementation team for a growth oriented technology company

10+ years of managing deployment teams or deploying technology solutions required.

2+ years in health care information technology or services required

Previous experience with Internet based software applications required

Clinical diagnostic lab market experience or Health Insurance plan experience preferred

Experience working strategically and tactically on a high performance team with multiple priorities and tight deadlines

Education

4 year degree in Computer Science, Electrical Engineering or equivalent technical implementation experience. MBA strongly preferred in addition.

Physical Requirements

General office environment, with telecommuting

Self-starter; capable of working independently

Consistent customer related travel, up to 33%

Company Statement

McKesson offers a competitive compensation and benefits package.

McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare.

Agency Statement

No agencies please.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Corp. on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
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