Customer Service Rep IV

Description As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US. We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility.

The successful candidate will have the following qualifications :

Fulfill complex customer needs in an inbound Call Center environment working as part of the Customer Advocacy Group.

Provide information regarding the Making Home Affordable Program to existing customers and respond to customer inquiries.

Work closely with a variety of non-profit agencies and others in the development of financial plans and strategies.

Actively identify and pursue loss avoidance opportunities.

Directly assist National City customers/non-customers with account information in a positivie professional way.

Manage daily high call volume

Bilingual a Plus

As an Customer Service Rep IV, you are a member of PNC's Mortgage organization. You will be based in Miamisburg, OH.

PNC is committed to offering you a comprehensive and competitive benefits package. We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment.

Options you may be able to consider include:

Medical and Dental Coverage

Life Insurance

Part Time Benefits

Education Assistance

Paid Training

Paid Vacation

Competitive Pay

Shift Differential

401(k)

Flexible Schedules

Growth Opportunity

Work/Life Balance

PNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO

Qualifications
The hours for this position will be 11-8 or 12-9. Overtime and Saturdays.

Monday - Thursday 11a-8p or 12p-9p p.m. Friday 8a-5p.



Benefits
Monday - Thursday 11a-8p or 12p-9p p.m. Friday 8a-5p.