Description
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Randstad National Recruiting is seeking Sr. Customer Service Representatives to work for a large healthcare company in Frederick, MD. These positions are part-time and strictly temporary lasting approximately 4 months.
Title: Sr. Customer Service Representative
Location: Frederick, MD 21705
Start Date: December 7, 2009
Hours: Mon-Fri 7pm-11pm
Sat-Sun 8am-11pm
Each temp will be working 16-20 hours. Weekdays will vary for each employee; 4 hours. One Saturday or Sunday will be required; 8 hours. Temps will be required to work company holidays, Dec 25, Jan 1 ( day hours may be available) and Jan 18 (evening hours only.)
Training will begin Dec 7.
Mon-Fri 5-11
They will begin working their assigned schedules Sunday Dec 13.
Details:
Job Responsibilities:
Respond to card holders regarding financial debit card transactions inquiries including specific client configurations
Provide general overview education information regarding the card usage
Confirm accuracy of information given to card holders (i.e. current balance)
Research card transaction details including declines
Investigate disputed transactions
Conduct routine maintenance activities on the card record including activation, demographic changes, change of card status (i.e. lost/stolen) and ordering additional cards
* Promote use of self service functionality by informing callers of is availability and capabilities
Alert management of repeat phone calls due to issues that have not been resolved within standards
Assist in providing excellent customer service by performing ad hoc duties as defined by the Supervisor
Candidates will be required to work with LIMITED TIME OFF with the exception of the holidays.
Working hours: Mon-Fri 7pm-11pm
Sat-Sun 8am-11pm
Each temp will be working 16-20 hours. Weekdays will vary for each employee; 4 hours. One Saturday or Sunday will be required; 8 hours.
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