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Director Loyalty Strategy and Solutions

Liberty Medical Supply Inc

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Job Snapshot

Location:

Port St. Lucie, FL ( map it!

Map it! )

Employee Type:

Full-Time

Industry:

Other Great Industries

Manages Others:

Not Specified

Job Type:

Management
Strategy - Planning

Education:

4 Year Degree

Experience:

At least 4 year(s)

Division:

Marketing

Post Date:

11/3/2009

Contact Information

Ref ID:

1886

Description Shift: Days

Hourly/Salary: Salary

Scheduled Work Hours: 8:30 am - 5:00 pm plus overtime, which may include evenings, weekends and travel. Overtime requirements are based on business needs.

Regular/Temporary: Regular

Director - Loyalty Strategies and SolutionsThe Director - Loyalty Strategies and Solutions is responsible for improving patient loyalty through innovative programs that drive loyalty and retention. Loyalty is measured through patient attrition. The Director will drive new programs that increase retention and loyalty through a patient-engagement culture. The goal of Loyalty Strategies and Solutions is to improve patient lifetime value and enhance the full customer experience end-to-end.Position responsibilities include:

Campaign Planning and Execution

Campaign Analysis and Reporting

P&L, budgeting and forecastingExpectations:

Recommend service solutions and service model enhancements that drive the patient retention and loyalty metrics for the business.

Build appropriate and meaningful KPI’s.

Develop patient segment analysis and reporting.

Utilize available data sources to analyze campaign outcomes.

Meet or exceed budgeted financial goals for key loyalty/retention categories, including: saves and reinstatements, patient longevity and cross-selling.

Collaborate with key business owners across the enterprise to develop and maintain a patient-focused culture.Requirements:

Bachelor’s degree

4+ years experience within a competitive market in a job function driving retention/loyalty for both an acquisition and established customer base

Vendor or Marketing agency experience building loyalty programs across diverse customers a plus

Experience with direct marketing/mail order business preferred

Experience working with customer retention and loyalty programs in a recurring revenue model across multiple industries a plus

Experience in database and segmentation analysis

Excellent management skills

Ability to manage within a matrix organization structure where collaboration is required

Knowledge of leading loyalty technologies

Strong analytical abilities and attention to detail

Focus on patients, think strategically, set clear goals and priorities and inspire and motivate others

Plan effectively, make sound decisions and execute and drive for results

Build key partnerships

Excellent communication skills

Lead by example

Flexible approach to identify opportunities and solutions in a fast-paced, changing environment

Demonstrates initiative with a results orientationBenefitsLiberty offers a comprehensive benefits package which includes medical, life, dental, vision and supplemental insurance coverage, vacation, a generous holiday schedule, tuition reimbursement, an employee stock purchase plan and a 401(k). Liberty is a drug free workplace and an equal opportunity employer.The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job. About Medco Medco Health Solutions, Inc. (NYSE: MHS) is pioneering the world’s most advanced pharmacy® and its clinical research and innovations are part of Medco making medicine smarter™ for more than 60 million Americans.With more than 20,000 employees dedicated to improving patient health and reducing costs for a wide range of public and private sector clients, and 2008 revenue exceeding $51 billion, Medco ranks 45th on the Fortune 500 list and is named among the world’s most innovative, most admired and most trustworthy companies. For more information, go to http://www.medcohealth.com. Copyright 2000-2009 Liberty Medical Supply, Inc. All Rights Reserved. Liberty Medical Supply, Inc., is a Medco Health Solutions, Inc., company.This communication is not affiliated with Medco client programs or communications

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