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Retail Wireless Customer Service Associate - Santa Rosa, CA

Retail Technical Services

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Job Snapshot

Location:

Santa Rosa, CA 95404

Employee Type:

Full-Time

Industry:

Consumer Products
Electronics
Retail
Telecommunications
Wireless

Manages Others:

Job Type:

Customer Service
Entry Level
Retail
Sales
Telecommunications

Education:

High School

Experience:

Up to 1 year(s)

Travel:

Negligible

Post Date:

11/3/2009

Contact Information

Ref ID:

27542

Description Retail Wireless Customer Service Associates will:

Provide face-to-face frontline customer support and accessory sales in the technical service department of a major wireless carrier's retail location.
Meet minimal quota for non-commissioned up-selling of accessory equipment such as phone chargers, ear pieces, enhanced features, etc.
Establish strong rapport and trust with customers.
Program, troubleshoot and test cell phones and equipment.
Analyze repairs and schematics to determine if extended repair is needed.
Exchange cell phones and process all warranty claims.
Accurately document customer interactions in multiple platforms.
Perform opening and closing duties within the technical service department.
Provide direction, training and support to other associates as needed.

Compensation Package to include:

Pay range $12 - $15 per hour; eligible to receive quarterly bonus.
Medical, Dental, Vision
Vacation, Sick & Holiday Pay
401k

Requirements

One year of customer service and sales experience in a retail environment.
Proven record of consistently providing positive customer experiences.
An interest in selling and a desire to learn sales techniques in a non-commissioned, retail environment.
Basic technical aptitude.
Comfortable navigating in Windows operating systems.
Possess excellent verbal and written communication skills.
Strong attention to detail and ability to multi-task.
Professional, neat appearance.
Ability to work retail hours, which may include rotating schedules nights, weekends, holidays and some overtime.
High School Diploma or equivalent.
Ability to pass a complete background verification including but not limited to: Education, Employment, Credit, Criminal, and Drug Screen. Qualified applicants cannot have an unresolved outstanding wireless bill.

Flextronics is an Equal Opportunity Employer.

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