Rep, Cust Svce - Billing Sr.

Description the journeybegins withyou.There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Sr. Billing Customer Svc Rep!

Job Summary

In an environment where the patient is at the center of everything that we do individuals in this position typically respond to patients, sales representatives, clients or their representative who have highly sensitive and/or escalated billing issues. They will research billing issues in order to respond and resolve them to the patients and companies satisfaction.

Job Accountabilities

• Ability to perform and act as a back-up to all aspects of Billing Customer Service Rep duties as needed
• Outbound calls to patients, carriers and/or any internal or external source as needed to resolve the issue
• Inbound calls from patients, carriers and/or any internal or external source as needed to resolve the issue
• Written correspondence to patient with resolution if unable to resolve via phone
• Handle sensitive client and patient interactions
• Thorough navigation of both Quest Billing System and the web
• May be a certified Medical Coder and/or involved in medical coding
• Maintain all Compliance and HIPAA regulations at all times
• Ability to work in a fast-paced environment
• Ability to meet quality standards
• Ability to meet production standards
• Ability to handle other projects as assigned.

Job Requirements

• HS diploma or equivalent
• Demonstrated experience and proficiency in the following: Patient Correspondence, Patient Client Sales, 3rd Party insurance, Patient and/or Client Sales phones.  Remittance experience preferred.
• PC proficient
• Internet navigation skills
• Excellent verbal and written communication skills
• Excellent customer service skills
• Demonstrated problem solving skills
• Good organizational skills
• Ability to multi-task, including the ability to type while talking on the phone
• Ability to work independently and as part of a team
• Ability to work overtime as needed, based on department needs

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers' trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: 'Dedicated people improving the health of patients through unsurpassed diagnostic insights.'

Requirements:Quest Diagnostics is an Equal Opportunity Employer

Requirements Shift: Day Assessment Type: Not Applicable Highest Level of Education: High School Diploma or GED