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Assistant Store Manager, Steubenville, OH

AT&T

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Job Snapshot

Location:

Steubenville, OH ( map it!

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Employee Type:

Full-Time

Industry:

Telecommunications

Manages Others:

Not Specified

Job Type:

Management
Customer Service

Education:

4 Year Degree

Experience:

2 to 4 years

Post Date:

11/3/2009

Contact Information

Ref ID:

186630

Description

Position Description

- Assists retail store manager with managing and developing a professional sales force to ensure achievement of store revenue targets, operational goals and 100% customer satisfaction.

Meets assigned sales performance and profitability criteria. Assists with the hiring and development of retail store/kiosk staff.

Assists with the facilitation of goal setting, coaching, and performance evaluation of staff.

Facilitates and participates in weekly staff training/educational sessions to increase knowledge and create high levels of motivation.

Assists in establishing, implementing and monitoring a prospecting plan to increase sales.

Ensures store appearance meets company standards at all times.

Establishes and monitors store/kiosk work schedules and staffing issues to effectively manage payroll expenses.

Spends 75% of time on the sales floor to ensure efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting.

Resolves customer concerns requiring the attention of a management position.

Verifies accuracy of daily service revenue reports and bank deposits. Maintains proper inventory controls, facilitates inventory transactions and maintains compliance with AT&T store standards.

Ensures store/kiosk is opened and closed appropriately by following standard procedures.

Position Qualifications

- 2-4 year’s sales experience, including prospecting, telemarketing and/or outside sales.

2 years leadership/supervisory experience in the telecommunications and/or retail industry.

Well developed planning, analytical and problem-solving skills.

Strong organizational skills and attention to detail.

Strong communication, leadership, and presentation skills.

Ability to work extended hours, including evenings and weekends and holidays.

Ability to operate a personal computer, wireless equipment, copier and fax.

Ability to work at multiple locations within district preferred.

Familiarity with wireless terminology and AT&T systems preferred.

Bachelor's degree or equivalent experience.

Apply today at:
www.att.com/wirelesscareers

AT&T is an Affirmative Action / Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce. AT&T will consider requests for testing accommodations from individuals covered by the Americans with Disabilities Act. Documentation of the need for the accommodation may be required. EOE/AA/M/F/D/V

Requisition Number: 186630

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