Strategic Sales Manager - BPO/Pharaceutical/Science Solutions -

Kelly Services, a $5.5 billion industry leader is seeking a business-savvy individual with significant experience in utilizing solution selling techniques to advantageously position our capabilities to win complex, large accounts. This position will act in a consultative selling capacity and will develop deals that involve creating Business Process Outsourcing (BPO) solutions. Based out of our corporate offices in Troy, MI, or near our customer location in New Brunswick, NJ.

This position will support the growth objectives of KellyOCG BPO. The successful candidate will be tasked with pursuing and qualifying prospects as well as developing sales strategies with the various Kelly sales organizations resulting in new BPO accounts. Expand and enhance Kelly's business relationship with prospective customers to contribute to enhanced sales growth, profitability, customer satisfaction and market share. Maximize sales and profit through effective negotiations. Manage expense to sales ratios to optimize efficiency and profitability within budget.

Duties and Responsibilities:

• Develop and execute business plans and sales strategies to target and close new clients and prospects by: reviewing and monitoring corporate financial indicators; utilizing multiple sources of competitive data; utilizing and leveraging sales data and information; lead preparation efforts for proposals that address financial considerations and define value; meeting with high level decision makers to deliver presentations and negotiate the terms of the sale.
  
• Initiate consultative customer relationships; corporate, field and external by: communicating with key decision makers, identify and understand their needs; positioning Kelly BPO solutions to address their needs and add value to their business; understanding and aligning with prospect's desire to build preferences for Kelly's workforce management solutions.
  
• Establish and maintain an ongoing sales funnel of targeted and qualified prospects and expand the business opportunity by involving program/regional management and corporate subject matter experts; making presentations to customer organizations to introduce Kelly BPO, and closing the business.
  
• Development of self by: developing consultative sales skills; learning about Customers procurement functions and BPO's cost models and pricing; staying current with all aspects of business including industry and competitive data; learning and keeping others informed of competitive market information, educating staff by providing information, conducting discussions/training, conducting joint sales calls, discussing customer and legislative issues, building relationships with other stakeholders such as Kelly General Managers and other Kelly sales organizations.
  
• Team with Kelly's vast implementation organization and subject matter experts to: maximize sales, coordinate service delivery and proactively enhance customer value. Involve appropriate subject matter experts (SMEs) and other internal resources to ensure maximum account penetration, customer satisfaction. Work with the assigned executive sponsor to ensure alignment with customer executive sponsor. Apply appropriate judgment and risk analysis to all decisions (financial and organizational directions).

Qualifications:

• BA or BS required or with experience in the professional space (Pharma., IT, Clinical etc.).
• 5-10 years Sales experience with a strong Business Process Outsourcing solutions background required.
• Seasoned BPO industry professional, experienced in selling to high level contacts at large customers.
• Demonstrated knowledge and background in Lean Thinking
• Demonstrated project/program management for an outsourced solution ideally with PMP certification or equivalent work experience
• Excellent verbal, written communication and presentation skills, strong relationship building and problem solving skills, keen sense of the consultative sales process, solid knowledge of service offerings and internal corporate structures, high level of financial acumen, and ability to travel 40% - 60%, as needed.

Kelly Services is an equal opportunity employer committed to employing a diverse workforce.