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Technical Support Representative

Clearwire

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Job Snapshot

Location:

Las Vegas, NV ( map it!

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Employee Type:

Full-Time

Industry:

Wireless
Internet - ECommerce
Sales - Marketing

Manages Others:

Not Specified

Job Type:

Admin - Clerical
Customer Service
Information Technology

Experience:

Not Specified

Post Date:

11/3/2009

Contact Information

Ref ID:

5170

Description Position Type: Full-time Regular

Business Unit Area/Functional Area: Customer Care

Relocation Approved: No

Job Description:
Technical Support RepresentativeClearwire is an exciting, growing wireless broadband business. We're seeking a Technical Support Rep to provide outstanding technical support for Clearwire customers.

Advanced troubleshooting of wireless broadband, IP services, personal computers, wireless routers, wireless modems, email and web services on customer’s software and hardware.

Work effectively with team members to provide exceptional support for customers as well as internal clients.

Astonish customers with friendly, fast, professional and knowledgeable customer support.

Accurately track customer issues and resolution while proactively identify trends.

Work within set key performance measurements defined by the leadership team.Position Requirements

Strong verbal and written communication skills

Polite and professional demeanor

Ability to quickly adapt to a dynamic environment and new technology of wireless broadband

Excellent general customer service skills and a demonstrated technical aptitude

Desire to exceed customer expectations and build a world class reputation for customer support

General knowledge of personal computer hardware and software, Microsoft applications PC and Macintosh systems

Experience with wireless routers, PC security/firewall software is beneficial but not required.

Past customer service experience requiredSuccessful candidates will possess the following:

Basic TCP/IP knowledge including: o Ping | Tracert | DNS resolution | ipconfig

Ability to troubleshoot inbound and outbound customer calls Including: o No radio signal |Computer setup | Identify and resolve Spyware and virus infected computerso Basic networking knowledgeo Domain hosting, transfer and management experienceo Email setupo Billing questions

Experience configuring email clients including: o Outlook Express o Outlook 2000 o Outlook 2002 o Outlook 2003

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