Field Service Representative - Baltimore, MD

Description The Nielsen Company employs advanced data collection methodologies and measurement science to help businesses turn new and traditional sources of data into customer intelligence to better manage their brands, launch and grow product portfolios, optimize their media mix and establish meaningful customer relationships. Nielsen is the world's leading marketing and media information company. We're passionate about measuring and analyzing how people interact with digital platforms, traditional media and in-store environments - locally as well as globally. We provide the most complete understanding of how consumers get information, consume media and buy goods and services. Above all else, our ongoing commitment is to align our business with our clients' needs to ensure they have a competitive edge in an expanding global economy. The privately held company is active in more than 100 countries, with headquarters in New York, USA. For more information please visit us at www.nielsen.com. EOE/AA/M/F/D/V Nielsen Media, a service of The Nielsen Company, tracks the television and media-viewing habits of homes across the country. Our data, which influences virtually every TV program in the U.S., shows not only what's being watched, but paints a rich portrait of the American Audience. As a pioneer and industry leader in audience measurement for more than half a century, we take pride in our technology and processes, and we are constantly searching for new ways to advance our legacy of innovation.
 
Put your technology interests and network communication skills to work in a diverse position that lets you work with high-tech consumer electronics equipment, as well as build relationships with our Nielsen families…all on a non-traditional schedule! Our Field Reps install, maintain, and troubleshoot proprietary hardware and software devices used to collect television-viewing data. Managing a geographic assignment of numerous Nielsen households, Field Reps will maintain relationships with these families in order to help ensure ongoing family participation and customer service. Position requires bending and lifting television sets. This unique position with Nielsen Media Research offers the following… -Work from home office -Non-traditional schedule including evenings and weekend hours -Company car (Insurance/Gas/Maintenance Included) -Comprehensive benefits package effective the first day of employment (Medical/Dental/Vision/401k) -Laptop computer and handheld device used to communicate with online database for testing, receiving and closing job tasks -8 weeks paid training program near Tampa, Florida - temporary lodging and transportation provided -Compensation package with a base salary of $34,400 plus quarterly incentives/bonuses based on performance and paid overtime.
 
 

Requirements The successful candidate will possess the following qualities:
 
-Previous experience with consumer electronics
-Software systems aptitude and networking knowledge
-Superior customer service skills with the ability to coach family members of all   
   ages
-Computer skills including Windows based PC proficiency
-Self-motivated
-Excellent organizational/time management skills
-Experience working with minimal supervision
-Bachelors degree in any discipline preferred. Technical diploma, Certificate of Completion, Associates degree or military experience is a plus. High School diploma required
-Valid driver's license required
 
-Fluent is both Spanish and English languages preferred
 
Nielsen strongly encourages the referral of women and minorities for all open positions. EOE/M/F/D/V