Personal Property Specialist (Contents) - Nashville, TN or Atlan

Description Boston-based Liberty Mutual Group is a diversified global insurer and fifth largest property and casualty insurer in the U.S. based on 2008 direct written premium. The Company also ranks 86th on the Fortune 500 list of largest corporations in the U.S. based on 2008 revenue. As of December 31, 2008, Liberty Mutual Group had $104.3 billion in consolidated assets, $94.2 billion in consolidated liabilities and $28.9 billion in annual consolidated revenue. Liberty Mutual Group offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, assumed reinsurance, fire and surety. Liberty Mutual Group (www.libertymutualgroup.com) employs over 45,000 people in more than 900 offices throughout the world.  Advance your career at Liberty Mutual - A Fortune 100 Company!
 A Personal Property Specialist (Contents) is responsible for managing, investigating and resolving assigned Property Contents claims (homeowner's). Will compile and value inventory of damaged/lost contents associated with property claims. May assist Claims Representatives with in-person inspection/policyholder contact where necessary. A Personal Property Specialist is dedicated to providing superior customer service to Liberty Mutual customers by providing a fair and timely resolution of their claims.

Liberty Mutual is an industry leader in employee development, and all Personal Property Specialists receive thorough training in insurance principles, analytics, building products, and the systems used to conduct business.

 Responsibilities:

• Responsible for claims handling personal property losses to include large loss. 
• Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
• Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
• Develops expert list/websites for various product categories.  Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation.  Documents the file accordingly.
• Provides quality customer service.  Provides insured with policy information to include coverage, limitations, replacement or ACV options.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
• Attends product seminars/shows to build personal property expertise.
• May be called upon for catastrophe duty.
• Personal Property Specialist Contents will work remotely and will travel 50%.

Requirements

 

Qualifications:

• Strong written and oral communications skills required.
• Good interpersonal, analytical and negotiation skills required.
• Customer service experience preferred.
• Knowledge of coverages provided within various homeowner policies.
• Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
• Bachelor's degree required.

Benefits

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

• 401K and Company paid pension plan

• Medical coverage
• Dental coverage
• Paid time-off
• Pay-for-Performance
• Discounts on automobile and homeowner's insurance
• Discount fitness memberships
• Flexible spending accounts
• Tuition reimbursement
• Vision care coverage
• Work/Life resources
• Credit Union membership
• Employee and Dependent life insurance
• Disability insurance
• Long-term care insurance 

Overview:

We believe strongly that success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded by doing the right thing the right way.
 
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
 
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
 
Responsibility. What's your policy?