Member Contact Center Associate I and II

Description At AAA Mid-Atlantic, we create peace of mind and deliver value for our Members. We advocate safety for drivers and pedestrians, including our children. We provide security on the road of life through our Member services. With more than 100 years of experience dedicated to serving our Members, AAA employees work hard to earn Members' respect and trust by being creative problem-solvers. If you would like the opportunity to work in a dynamic team environment, where your ideas are respected and valued, where you can truly make a difference each and every day, AAA Mid-Atlantic is your employer of choice. Apply online today!

Special Info:  What can you do if given the chance?
Sales and customer service experience a plus.

Schedule Required:  Schedule F 51 Saturday, Monday, Wednesday, Thursday, Friday 9:00 am - 5:15 pm.. This position can be filled in either the Newark or Hamilton Operations Center.

Dave and Gale, Member Contact Center Associates, tell us about their jobs: Q. Can you describe your job in one sentence? Dave: We provide our members with courteous and timely answers to their questions and offer them relevant AAA value added products and services. Q. What do you like best about your job?Gale: I like the personal challenge of bettering my sales techniques and customer service skills. It is a new experience every day so you always learn something new.Q. You said that you thought your job was fun; why?Dave: I think it’s fun to help our members plan memorable trips and educate them about how they can save money with our products and services. Q. What makes your job exciting? Gale: Watching how perfecting your sales techniques and staying informed with all aspects of AAA to increase your sales and overall customer satisfaction is exciting.Q. How do you get fulfillment from your job?Dave: I get fulfillment from my opportunities to “lend a helping hand” to provide membership, road service and travel products that keep our members safe. Gale: My favorite part of the day is finding a resolution for members who felt they had no other options. You can hear the gratitude in their voice and it is very rewarding. Q. What can you say about your job and AAA Mid-Atlantic in general that might make others interested in working here?Gale: AAA Mid-Atlantic is an organization that values their associates and everyone treats one another like extended family. The opportunity to grow and excel in the organization is tremendous! AAA offers training classes, seminars, and webinars so that you have the tools you need to advance your career.Dave: If you’ve ever needed emergency road service, enjoyed road trip adventures, or even just saved some money, you can use those life experiences to help develop your job skills to exceed our member’s expectations.