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Retail Wireless Field Team Supervisor - Honolulu, HI

Retail Technical Services

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Job Snapshot

Location:

Honolulu, HI 96814

Employee Type:

Full-Time

Industry:

Retail

Manages Others:

Yes

Job Type:

Customer Service
Management
Retail

Education:

High School

Experience:

1 to 3 years

Travel:

Negligible

Post Date:

11/3/2009

Contact Information

Ref ID:

27626

Description Retail Wireless Field Team Supervisors will:

Be primary point-of-contact and supervisory presence in the technical service department of a major wireless carrier's retail location.
Provide hands-on support and leadership to Wireless Customer Service Associates.
Ensure service delivered by Associates meets and exceeds Client's needs and contractual obligations.
Direct all operation activities including but not limited to: staff scheduling, on the job training and development, and administration/reporting.
Manage weekly staff schedules, meal breaks, and rest periods with precision.
Mentor new technicians on RTS policies, practices, and processes.
Meet minimal quota for non-commissioned up-selling of accessory equipment such as phone chargers, ear pieces, enhanced features, etc.
Establish strong rapport and trust with customers.
Program, troubleshoot and test cell phones and equipment.
Instruct customers on proper use of cell phones and equipment.
Accurately document customer interactions in multiple platforms.

Compensation Package to include:

Pay rate will commensurate with experience; eligible to receive quarterly bonus.
Medical, Dental, Vision
Vacation, Sick & Holiday Pay
401k

Requirements

Entry level leadership skills including motivating and coaching retail associates.
Two years of customer service and sales experience in a retail environment.
Proven record of consistently providing positive customer experiences.
An interest in selling and a desire to learn sales techniques in a non-commissioned, retail environment.
Strong technical aptitude.
Comfortable navigating in Windows operating systems.
Possess excellent verbal and written communication skills.
Strong attention to detail and ability to multi-task.
Professional, neat appearance.
Ability to work retail hours, which may include rotating schedules nights, weekends, holidays and some overtime.
High School Diploma or equivalent.
Ability to pass a complete background verification including but not limited to: Education, Employment, Credit, Criminal, and Drug Screen. Qualified applicants cannot have an unresolved outstanding wireless bill.

Retail Technical Services, a Flextronics Company, is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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