Implementation Specialist (Dist. & Corp.)

ABOUT US: Do you have hands on experience in the Hospitality or Technology industry? MICROS is looking for you!

This is a terrific opportunity for recent Hospitality Management college grads and, Hospitality Operation pros.

Visit MICROS via the Internet at www.micros.com to see other positions available and more US locations.

MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 150,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROSFidelio for more than 15,000 hotels worldwide, as well as point-of-sale and loss prevention products through it's subsidiary Datavantage for more than 50,000 specialty retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.

CORPORATE IMPLEMENTATION SPECIALIST - RESTAURANTS/HOTELS - 90% TRAVEL!

Job Description:

Documentation, including preparation of training outlines, of customer specific databases and report packages, based on customer specifications and established standards.

Analyze centrally developed Customer Specific database, reports, documentation, and related applications with Senior Implementation Specialist as required to ensure that all Customer requirements are met prior to system installation.

Modify computer database, and related reports and documentation as required to further prepare and ready the Customer's system for installation. Consult with Customers to determine and review hardware, software, or system functional specifications and obtain initial Customer sign-offs prior to system installation. Conduct End-User staff and/or management training which includes staging and set up/breakdown of equipment, to ensure a smooth installation process and minimize post-installation support requirements.

Provide live support coverage at Customer sites on and after the system live date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirements. Address Customer issues list and obtain final Customer sign-offs to validate their satisfaction with the new system.

Due to the nature of this position, employee maybe subject to extensive background checks (including fingerprinting) by MICROS customer's and/or vendors as a condition to conduct business on their premises. Other duties may be assigned.

Bachelor's Degree and a minimum of 6 months related experience or an equivalent combination of education and experience. Must possess current driver's license.

Must have the ability and willingness to travel up to 90% of the time.

Background in POS and/or PMS vendor installation experience, systems training or support preferred. Fully proficient technically. Computer training, familiarity with GUI environments and standard applications including familiarity of at least one POS or PMS application and its associated operating system.

Excellent verbal and written communication skills. Fabulous customer service acumen.

While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasionally lift and/or move up to 50 pounds. The employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl.

MICROS enjoys being an Equal Opportunity Employer m/f/d/v.