Quick Job Search
Enter keywords: Enter city: Select state:



Job Search.com


 

Customer Relations Representative II

Apply Now >> Save it
 |  Email It
 |  Print it   |    | 
Report It
Job Snapshot
Location:
Englewood, CO 80111 (map it!Map it! )
Base Pay:
$14.00 - $16.00 /Hour
Employee Type:
Contractor
Industry:
Computer Hardware
Consumer Products
Telecommunications
Manages Others:
Not Specified
Job Type:
Customer Service
Entry Level
Telecommunications
Experience:
Not Specified
Post Date:
10/30/2009
Contact Information
Phone:
303/420-3016
Ref ID:
300153-5116-20-251146
Fax:
303/456-0204     instantly fax your resume >>
Description Volt has a great opportunity to work in a corporate call center environment in the DTC! This position will help support escalated calls regarding wireless phone services. If you are interested in supporting a growing organization in a professional environment this could be the position for you.

Position Overview:
Providing effective customer service to both internal and external customers over the phone. Within a team environment resolve and evaluate difficult and sensitive client issues.

Duties/Responsibilities:
  • Answer and follow-up with customers regarding inquiries, complaints, and escalations.
  • Help drive retention and outstanding service utilizing current guidelines, products, and services.
  • Respond to customer requests and questions using e-mail and written correspondence.
  • Research and gather additional information to resolve customer disputes.
  • Maintain detailed customer communications records.
  • Maintain customer database
  • Operate internal billing applications, Microsoft Office Software and office equipment
  • Process credit adjustments, billing refunds and account inquiries.
  • Partner with SME within the company to resolve escalated issues.
  • Requirements Required Skills:
  • Minimum of 3 years related experience in customer relations in an escalated environment
  • Some college preferred
  • Bi-lingual preferred
  • Computer proficiency with Microsoft Excel, Word, and Database Navigation
  • Professional demeanor, communication abilities, and appearance

    Location: Englewood, CO

    Type: CONTRACT

    Duration: 90 - 120 Days

    Pay Rate: $14.00 - $16.00 Hourly DOE

    Contact:

    Volt Workforce Solutions
    [Click Here to Email Your Resumé]
    Volt Workforce Solutions
    1801 Broadway, Ste. 480
    Denver, CO 90202
    PH: 303/420-3016
    FX: 303/456-0204

  • Apply Now >> Save it
     |  Email It
     |  Print it   |    | 
    Report It
    CareerBuilder.com AdviceFor your privacy and protection, when applying to a job online:
    Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn More >>

    By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
    SPONSORED BY
       
    Find Contract and Consulting Opportunities in Your Industry
     
     


    Copyright © 2006 JobSearch.com | All Rights Reserved