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Customer Relations Representative II

Volt

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Job Snapshot

Location:

Englewood, CO 80111 ( map it!

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Base Pay:

$14.00 - $16.00 /Hour

Employee Type:

Contractor

Industry:

Computer Hardware
Consumer Products
Telecommunications

Manages Others:

Not Specified

Job Type:

Customer Service
Entry Level
Telecommunications

Experience:

Not Specified

Post Date:

10/30/2009

Contact Information

Phone:

303/420-3016

Ref ID:

300153-5116-20-251146

Fax:

303/456-0204 instantly fax your resume >>

Description Volt has a great opportunity to work in a corporate call center environment in the DTC! This position will help support escalated calls regarding wireless phone services. If you are interested in supporting a growing organization in a professional environment this could be the position for you.

Position Overview:
Providing effective customer service to both internal and external customers over the phone. Within a team environment resolve and evaluate difficult and sensitive client issues.

Duties/Responsibilities:

Answer and follow-up with customers regarding inquiries, complaints, and escalations.

Help drive retention and outstanding service utilizing current guidelines, products, and services.

Respond to customer requests and questions using e-mail and written correspondence.

Research and gather additional information to resolve customer disputes.

Maintain detailed customer communications records.

Maintain customer database

Operate internal billing applications, Microsoft Office Software and office equipment

Process credit adjustments, billing refunds and account inquiries.

Partner with SME within the company to resolve escalated issues.

Requirements Required Skills:

Minimum of 3 years related experience in customer relations in an escalated environment

Some college preferred

Bi-lingual preferred

Computer proficiency with Microsoft Excel, Word, and Database Navigation

Professional demeanor, communication abilities, and appearance

Location: Englewood, CO

Type: CONTRACT

Duration: 90 - 120 Days

Pay Rate: $14.00 - $16.00 Hourly DOE

Contact:

Volt Workforce Solutions
[Click Here to Email Your Resumé]
Volt Workforce Solutions
1801 Broadway, Ste. 480
Denver, CO 90202
PH: 303/420-3016
FX: 303/456-0204

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