Assistant Store Manager Wiloughby, OH (760)

Description Position Summary
The Assistant Store Manager is responsible for assisting the Store Manager in the day-to-day operations of the store. This position will lead and represent the store in the absence of the Store Manager. This position will develop associates for promotion and communicate clear expectations to store leadership team and associates in order to achieve company objectives consistently.
 
Position Responsibilities
1.       Maintain personal knowledge of and embrace the corporate customer service, merchandising,
          and operating requirements.
2.       Remain informed of corporate marketing and merchandising plans, expectations and timetable
          to ensure flawless execution in assigned store.
3.       Support Store Manager in creating a sales culture that increases sales, fosters and develops a
          consultative selling environment and improves customer service.
4.       Adhere to and enforce high levels of professionalism, work ethic, and work quality.
5.       Represent the company and its efforts to support its communities.
6.       Develop and cultivate strong working relationship with key business partners and leverage all
          internal resources to achieve company, territory, district, and store objectives.
7.       Ensure that the store operates in full compliance with applicable laws, regulations and company
          policies including but not limited to talent management processes, pre-employment screening
          process, and associate file maintenance and compliance.
8.       Perform cash pulls and make change orders and deposits in accordance with established policies.
9.       Work with Store Manager in evaluating financial reports to develop strategies to consistently deliver
          results to the company's specified standards for sales, wages, profit and loss, shrink and other
          key metrics.
10.     Lead the hiring of skilled associates proficient in executing corporate strategies, support diversity
         and meet EEO requirements for the store.
11.     Manage the new hire process from recruitment to on-boarding.  Maintain all necessary new hire
          paperwork to company standards.
12.     Facilitate the training of all store associates to meet company standards.
13.     Support in the coaching of associates to delivery an outstanding and consistent customer
          experience in compliance with company strategies.
14.     Assist in the execution of all performance management activities including but not limited to the
         semi-annual and annual performance review process, coaching and disciplinary actions for store
         associates.
15.    Complete all assigned tasks within specified timelines and company standards.
16.    Create an environment that encourages and fosters the development of all store associates.
17.    Live and promote OfficeMax Core Values, Brand Essence and Mission.
18.    The position responsibilities outlined above are in no way to be construed as all encompassing. 
         Other duties, responsibilities and qualifications may be required and/or assigned as necessary.

Requirements

Position Requirements

• High school diploma or equivalent; some college preferred
• Minimum of 3 years experience in a retail store environment; including cash handling experience and exposure to customer service, store level operations and product sales
• Minimum 2 years experience in a supervisory role, including recruitment and associate development
• Leadership, management, organizational and problem solving skills
• Ability to work a flexible schedule, including evenings and weekends as necessary
• Ability to handle multiple projects/tasks and meet deadlines 
• Ability to use electronic communication devices during all working hours which includes wearing a headset or a device on or in the ear
• Ability to lift and/or move up to 50 pounds occasionally and 25 pounds regularly and climb ladders
• Ability to stand and move about for extended periods of time with only short rest breaks