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Pharmacy Services Representative

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Job Snapshot
Location:
Memphis, TN 38133 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Pharmaceutical
Other Great Industries
Consumer Products
Manages Others:
Not Specified
Job Type:
Health Care
Science
Professional Services
Experience:
Not Specified
Travel:
Negligible
Post Date:
11/3/2009
Contact Information
Ref ID:
76499-2
Description excelleRx, Inc. is the market leader in pharmaceutical care for niche disease markets, providing expert medication consultation and pharmaceutical distribution services. Combining proprietary technology and clinical experience, excelleRx ensures the appropriate use of medication, and thereby enhances quality of life. Caregivers from healthcare facilities nationwide rely on excelleRx to manage their patients' pharmacotherapy needs. The excelleRx mission is to use technology and clinical expertise to change the way medication is deployed, so that patients are given prescriptions based on objective information rather than habit or personal preference

 


Summary:

Serve as the direct contact to hospice nurses/clients and prescribers to coordinate timely retrieval of required documentation to facilitate dispensing of CII medications(s).



Essential Duties and Responsibilities:

  • Communicate prescription needs and issues related to dispensing a CII medication(s) to hospice(s) and prescriber(s).

  • Coordinate access to emergent medication needs via same day access procedure.

  • Monitor status of outstanding CII prescription from initial order to dispensing of order.

  • Maintain accurate and precise documentation for every client / prescriber interaction

  • Adhere to assigned schedule for follow-up communication with hospice partners / prescribers.

  • Other duties as assigned.
    • Requirements

     


    Qualifications:

  • Outstanding customer service and telephone skills

  • Excellent verbal and written communication skills

  • Strong organizational skills with attention to detail and accuracy

  • Ability to prioritize a heavy workload

  • Maintain confidentiality of all patient information as required by HIPPA

  • Professional demeanor

  • Problem-solving skills and ability to follow through on tasks assigned

  • Problem-solving skills and ability to follow through on assigned tasks

  • Ability to work closely with other team members and departments



    Education and/or Experience:

  • 1 year of customer service required

    o Call center preferred

  • 6 months of recent pharmacy technician experience preferred

  • CPhT certificate preferred



    Computer Skills:

  • Knowledge of Microsoft Office Programs.

  • General Windows-based computer skills.

  • Working knowledge of internal patient database: includingtracking FedEx packages, documenting and requesting orders once valid CII prescriptions are received, training provided.

  • Working knowledge of Zetafax to refax prescriptions to prescribers, training provided.

  • Working knowledge of Fortis for CII related issues, training provided.



    Related Keywords: Pharmacy Technician
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