Description
The Business Development Representative is responsible for developing business with prospective strategic customers and penetration and retention of existing customers. Business development includes the following: territory management, lead identification and qualification, cold calling, setting appointments, creating and developing proposals and pricing models, making presentations, documenting customer agreements (e.g., contract, service agreement), closing sales through effective negotiation, documenting sales activities and conducting business reviews. After the account has been sold, the Business Development Representative is responsible for partnering with the branch staff to ensure effective service delivery.
The Business Development Representative acts as a business consultant gaining a thorough understanding of the customer's needs/business issues and selecting the appropriate Kelly solution to meet those needs. As such, the Business Development Representative must possess a solid working knowledge of the complete range of Kelly's service offerings and capabilities in order to effectively cross-sell multiple service lines. Business Development Representatives must also remain current with competitive trends, staffing/human resource issues and market conditions and their effect on business. Operating within company policy, the Business Development Representative exercises discretion and independent judgment in making decisions.
The Business Development Representative is responsible for building and maintaining mutually beneficial business relationships not only with decision-makers and end users at current and prospective customers, but also with community leaders and representatives from relevant business associations (e.g., Society of Human Resource Managers).
Successful business development will result in cost-effective, quality solutions for our customers, a positive work environment and fair pay for our temporary employees, and, most importantly, increased market share and profitability for Kelly Services.
The successful candidate should possess a bachelor’s degree (preferably in Human Resources, Business, or Marketing) or equivalent work experience. Minimum requirements include:
The candidate must possess a proven ability to develop business, build relationships, communicate both orally and in writing, and network. In addition, they must demonstrate a strong internal/external customer focus and personal leadership, and solid negotiation and presentation skills. The candidate must also collaborate effectively with all levels of management.