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Customer Service Teammate

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Job Snapshot
Location:
Malta, MT 59538 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Transportation
Manages Others:
Not Specified
Job Type:
Automotive
Transportation
Education:
High School
Experience:
Not Specified
Travel:
None
Post Date:
11/6/2009
Contact Information
Ref ID:
PCK323-36121
Description Location: Malta, MT

Department:

Relocation Provided: No

Education Required: High School Diploma/GED

Experience Required: 1 - 3 Years

Position Description:
Diversity

“If we’re to become a global brand of excellence, we must embrace the changing demographics of the workforce and our customers by recruiting, promoting, developing, and retaining the most talented teammates."

  • Temple Sloan III, President & CEO

    Diversity in skill sets and perspectives enables teams to think in many dimensions. Bringing together people of different ethnicities, gender, education, language, viewpoint, experiences, geographies, and diverse backgrounds achieves richness in ideas.
    People think and act the backgrounds they come from. These, if not heard or valued, can contribute to feelings of exclusion in the workplace. Making sure that everyone has a voice leads to solutions that address real business challenges and workplace opportunities.
    Our Diversity Concept is comprised of two fundamental principles. We rely on our teammates to help us enter new markets by working together to provide superior service excellence.

  • Creating a workplace that reflects diversity of the communities from which we attract our teammates and to whom we provide our products and services; and
  • Creating an environment that values teammate differences and inspires innovation, creativity, and solutions.
    Within our company, we have defined Six Centers of Excellence that establish the foundation for building brand excellence, to which Diversity is a evolving key attribute: People, Customer Service, Product, Technology, Training, and Communications.

    People Excellence encompasses our ability to attract, acquire, on-board, develop, and retain talented teammates as we grow and change the business.

    Our Vision is to make customers’ lives better through high quality, competitively-priced products and services, but more importantly through our teammates’ ideas and enthusiasm.

    Our Diversity Mission is to inspire teammates to behave as owners, to exceed customers’ expectations and partner with them thereby creating wealth for all stakeholders.

    As a Customer Service Teammate, you will take a leadership role in:
  • Answers customer phone calls and serves in-store customers thru use of electronic and paper cataloging system to identify, source, and invoice needed parts.
  • Special orders or sources non-stocking parts as requested by customer.
  • Re-stocks and maintains store displays both in retail display area and in store stock room.
  • Works on inventory control, including stock adjustments and daily warehouse returns.
  • Receives parts shipments and checks for discrepancies.
  • Maintains work area in a neat and orderly manner.
  • Observes company work, safety, and dress code rules.
  • Assists in annual physical inventory.
  • Attends training and store meetings both in store and off site as requested by store manager.
  • Assists store manager and salesmen as requested.

    We are an Equal Employment Opportunity Employer

    Required Skills:
    JOB REQUIREMENTS
    Qualifications:

  • High School Diploma or equivalent.
  • Must be 21 years of age or order with a valid driving license and a good driving record.
  • Requires working knowledge of automotive systems, including charging systems, electrical, fuel, cooling, drive line, etc.
  • Thorough knowledge of and experience with using the company's point of sale and electronic cataloging systems.
  • Able to understand cataloging index system and how to read manufacturing automotive components paper cataloging system.
  • Must maintain a good driving record and must pass a prework screen to demonstrate ability to perform the physical requirements of the job in a safe and efficient manner.

    Desired Skills:
    Bi-lingual skills preferred.
    • Requirements .

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