Collections

Description Randstad National Recruiting is currently searching for collection representatives in the Little Rock, AR area. This position will be a temporary, estimated to last approximately 6 months. The hours for this position are Monday through Friday 11:00 a.m. to 8:00 p.m., some weekends and overtime will be required. This schedule is not negotiable.

Job Duties are listed below:
Contact customer to resolve delinquent status of account according to company policy or to recover unpaid balances on previously charged off account(s) including establishing and maintaining payment schedules. Confirm payment or negotiate payment arrangement. Research any discrepancies. Document account information and payment arrangements on the computer. Process or forward any "after call" work-related requests accurately and in a timely manner. Make pertinent and clear notations on the account, using grammatically correct and understandable language. Conduct all conversations in a clear, friendly, and professional manner. Verify all personal identifying information.
Use Microsoft programs and client-specific database to review the accounts for any previous notations and to find answers to questions. When circumstances indicate, communicate with appropriate offices for follow up. Maintain strict confidentiality with customer account information.
Complete phone calls to meet required performance standards. Keep abreast of developments affecting customer service by reading daily updates.

For immediate consideration please email a copy of your resume to [Click Here to Email Your Resumé].

Working hours: 11:00 a.m. to 8:00 p.m.

Requirements All candidates must be able to successfully complete a criminal background check and drug screen. All candidates must have a high school diploma or equivalent.
All candidates must have at least one year of collections in a call center setting.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.