Technical Consultant (Network Solutions

Description Job Classification: Full-Time Regular

Purpose:
APAC Customer Services, Inc. (Nasdaq: APAC) is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 and headquartered in Bannockburn, Illinois, the company maintains 9 customer interaction centers nationwide.
Ranked among the top 10 global contact-management leaders and recognized for excellence by our peers, we have been listed among the Top Ten of Service Providers for more than 17 years by Customer Interaction Solutions magazine, and were the recipient of 2005 and 2006 industry awards for high-quality, results-oriented solutions.
Our reputation for excellence is due in large part to the contributions of more than 8,100 talented, ambitious professionals. And we currently have opportunities for you to join our team.
TECHNICAL CONSULTANT � NETWORK SOLUTIONS
 
LOCATION:                  Cedar Rapids, Iowa
 
ORGANIZATION:           Information Technology
 
CODE:                          091008473
 
QUANTITY:                   One (1)
 
SUMMARY:  Responsible for strategic design, continued engineering, configuration, installation and administration of the LAN/WAN environment, including all network hardware and software.  Will provide support, troubleshooting and performance monitoring of APAC and client networks as well as work with third-party vendors to provide assistance in the selection and evaluation of all products/services. 
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
 
Work closely with internal staff, clients, vendors and users to ensure the stability and availability of the network infrastructure.  Take ownership of network infrastructure to provide detailed network designs, implementation plans and migration/rollback strategies.  Develop ongoing maintenance strategies and documentation, and create test networks as necessary.  Ensure that the Company is current with evaluation of existing networks, new technologies, network modeling and analysis tools.  Maintain security measures to safeguard all networked systems in LAN/WAN environment.  Participate in various IT projects intended to continually improve/upgrade infrastructure.  Perform other duties as assigned.
 
Education:  Bachelor�s degree in Computer Science or related discipline.  CCNP or CCIE certification/level experience preferred.
 
Experience:  5 or more years� experience designing, implementing and supporting complex, highly-available redundant networks with Cisco routers, switches, firewalls, VPN concentrators and load balancers.  Four years experience working with wide- and local-area network architecture.  Four years experience with Cisco related networking hardware and software.  Two or more years systems administration experience at junior administrator level preferred.
 
Skills, Knowledge, and Abilities:  Strong written and verbal communication skills required.  Experience in the following technologies required:  TCP/IP, DNS, DHCP, TACACS/RADIUS, EIGRP, OSPF and BGP.  Strong BGP experience required. Business- and consumer-class WAN transports (T1).  DS3 and 802.11 preferred.  Internetworking:  SNMP, PPP, HSRP, NAT, IPSec, CEF, EtherChannel, bonding, load balancing and ATM.  Past experience with CiscoWorks, MRTG, Sniffer and Nagios preferred.
 
Preferred technologies, skills and experiences include:
 
Network security:  Auditing, policy and security devices (VPN concentrators, firewall, access policies), network security design; intrusion detection and prevention systems (IDS/IPS) and port-level authentication.
 
Large multicasting, QoS, MPLS and VPN environments.
 
Load balancing technologies such as CSS.
 
Experience implementing/supporting VOIP phone switches a plus (Call Manager, Unified Messaging, Cisco IPCC and Call Center Systems).
 
Knowledge of Windows 2000/2003/XP, Active Directory, IIS, Linux, DNS, FTP and SMTP, MS Office and H.323 video conferencing.
 
REFERRAL BONUS: N/A
 
RELOCATION BENEFITS:  N/A
 
RECRUITER: Corporate Recruiter, [Click Here to Email Your Resumé]
 
APAC CUSTOMER SERVICES, INC. is an equal opportunity employer.
 
APAC CUSTOMER SERVICES, INC. is not affiliated with APAC, Inc., the road paving and construction materials company