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Guest Services/Front Desk Supervisor - Daytona Ocean Walk Resort

Wyndham Vacation Ownership

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Job Snapshot

Location:

Daytona Beach, FL 32114 ( map it!

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Employee Type:

Full-Time

Industry:

Hospitality
Hotel - Resort

Manages Others:

Yes

Job Type:

Hospitality - Hotel

Experience:

Not Specified

Travel:

None

Post Date:

11/3/2009

Contact Information

Ref ID:

0904317

Description Job Summary:

Supervise the daily operation of the front desk and its team members.
Some of the duties include but are not limited to guest check-in, guest check-out, answering guest and staff questions, running reports as required and maintain efficient schedules and operational procedures which result in the satisfaction of all staff and guests.
Interact with owners, guests, potential owners, affiliated business units and team members regarding resort inquiries, complaints, comments and suggestions with appropriate problem solving and service recovery actions as to assure a successful outcome.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible.
Assist with Team/Staff issues and other items as requested.

Requirements

High school diploma or equivalent.
Two years of customer service experience.
One year of Supervisory experience.
Six months experience in the hospitality field.
Basic office skills helpful, including basic math to figure costs and make change, proper cash handling procedures and telephone skills.
Must maintain a professional appearance and a cordial attitude towards all guests and staff members.
Able to handle the stress of high customer demand in a hospitality environment.
Must be people oriented and able to work independently or with others as needed
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
Must use good judgment in effectively providing services personally or to know when to immediately refer requests to the appropriate department manager for action.
Must be able to supervise staff in a front desk operation in a manner that effectively supports and promotes teamwork while helping each individual achieve personal growth and opportunity.

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