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Product Manager / Analyst

ServiceMagic

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Job Snapshot

Location:

Golden, CO 80401 ( map it!

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Employee Type:

Full-Time

Industry:

Internet - ECommerce
Advertising
Homebuilding

Manages Others:

Not Specified

Job Type:

Marketing
Skilled Labor - Trades
General Labor

Experience:

Not Specified

Travel:

Negligible

Post Date:

11/6/2009

Contact Information

Ref ID:

76393-2

Description

Position Summary

The Product Manager / Analyst will play a key role in understanding and managing customer engagement initiatives at ServiceMagic.com. With a hunger to learn, an eye for detail, a fanatic focus on customer experience, and a dedication to quantitative and qualitative analysis, this individual will help transform market opportunities into product features and enhancements. This position is perfect for an entrepreneurial and analytical self-starter with 2+ successful years of online product management and/or analyst experience. S/he must be a team-player that can both lead projects and work collaboratively in a fast-paced, cross-functional environment.

Essential Duties

Assist in the development of ServiceMagic's customer retention initiatives - from initial concepts through successful testing, implementation and ongoing management / analysis.

Analyze customer activity through customer segmentation and transaction based analysis in support of recommendations for improving customer communications and interaction.

Understand business goals in depth, then manage project deliverables and timelines both internally and externally to ensure execution matches product vision and/or other client expectations.

Author product specifications & create draft mock-ups defining the proposed features and functionality.

Collaborate with product managers, designers, developers and QA to ensure delivery of an optimal finished product.

Manage multiple projects simultaneously, monitor project status, troubleshoot obstacles, and provide outstanding communication to all stakeholders through development cycle.

Requirements

Skills Required

2+ years experience in online product management.

Demonstrated knowledge of statistics and proven ability to apply concepts against complex business issues.

Unsurpassed attention to detail.

Excellent oral and written communication skills required.

Self-motivated, proactive individual with positive attitude…a team player!

Curiosity a must -- the ideal candidate will ask a lot of questions and have an insatiable appetite for learning.

Comfortable working in a fast-paced, highly dynamic work environment.

Local candidates preferred.

BA / BS required, Business or Marketing degree preferred.

Related Keywords: Product Manager / Analyst

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