Student Support Advisor I

Located at our O'Hare Center, the Student Support Advisor is responsible for advising students on, and coordinating/managing resolution of, financial aid, academic, and service-related issues.  Coordinates the student finance process by interviewing students, determining eligibility, ensuring all paperwork is completed and forwarding to e-processing.  Also, the Student Support Advisor coordinates the academic advisement process by meeting with students and assisting in course/program selection and maintaining accurate records requirements.  Provides excellent customer service to students and works to overcome student issues/problems to promote student success.

• Coordinates with the appropriate campus in identifying veterans and transmits benefits certification information for each term.
• Performs data entry including entering comments, entrance and exit counseling dates, and Perkins paperwork received dates.
• Handles all aspects of the financial aid for new students assisting in creating a financial and academic plan, entrance and exit interviews and resolves complex financial aid issues.
• Works with faculty and staff to identify students having academic problems, including attendance issues, and strives to overcome these issues to promote student success and retention; coordinates discipline issues with student services.
• Monitors curriculum records and maintains student records and files, including processing course waivers/exemptions and use/review of Degree Navigator and its associated reports.
• Manages the offer and acceptance process for admissions.
• Participates in student registration activities and development activities designed to promote student awareness, retention and success.
• Possesses knowledge of all applicable policies, procedures, regulations and laws, including ADA compliance and International student paperwork.
• Manages transcript evaluations, including performing informal transfer credit evaluations.
• Serve as a student advocate when assisting with the resolution of student problems.
• Conducts new student orientation presentations regarding accelerated and online course delivery.
• Completes other projects and duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree preferred.
• One to five years related financial/academic advising and/or training experience preferred.
• PC skills in Microsoft Office, Internet applications and database software. Experience with Student Financial Aid software application a plus.
• Excellent oral and written communication skills.
• Must be a self-starter with the ability to multi-task.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.